I built my retirement home in 2007 and funished same. One item was an adjustable Tempur-Pedic bed. I did not retire until the end of Jan. 2012 and made my final move 5/1/12. The home was only used 4 to 5 times a year until now. Last year the bed didn't work at one of my visits and called Tempur-Pedic and they gave me instructions to re-set it. It did. This time, the bed did not work again. I called Tempur-Pedic and they said I had to call Leggett & Platt. It took six days to finally get a response from Leggett & Platt and their response was "you need a new motor, that will be $183.00, thank you very much." It's evident that the existing motor, as little as it was used, was defective. They also didn't say what I should do, or how I should do it, when the new motor arrived. They offered no warranty compensation, no technical support, nothing; just send $183.00 and we will send a new motor. This was strictly an "over the phone" diagnosis, I don't know, if in fact, it is the motor and I feel that an item costing around $7,000 should have better customer service than was provided. I did not order the motor and am looking for more satisfaction or technical support before putting any more money into this bed. At no time was I told that I would not be dealing with the Tempur-Pedic company, nor that they would not provide any follow up support after the purchase. When I called a local Tempur-Pedic company here I was told they couldn't do anything for me and that they have heard these complaints before...sorry.
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