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Report: #1307963

Complaint Review: Leisure Pro Ltd - Internet

  • Submitted:
  • Updated:
  • Reported By: turner_erich — Woodland Hills California USA
  • Author Not Confirmed What's this?
  • Why?
  • Leisure Pro Ltd Internet USA

Leisure Pro Ltd aka Leisure Pro Divers Emporium Robbery, Non Delivered Goods, Horrible Customer Service, New York New York

*UPDATE Employee: Order shipped correctly

*UPDATE Employee: I'd love to help!

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This company stole my money.  

They deliverd my package to the wrong address then told me to go to that address to pick up the package, UNBELIVABLE>

 

I spoke to three different customer services representative all in-which had the incorrect information about my case.  I actually called UPS myself to have them attempt to locate the package but was told due to the contract with leisure Pro I would not be able to start the claim.

 

Only until after I called UPS and notified Leisure Pro of my effort did Leisure Pro call UPS two weeks after i notified them that they delivered my package to the incorrect address to attempt to have UPS pick up the package and re-deliver.

 

I was then told that UPS was uncessful in picking up the package and Leisure Prop told me the would not send me another package becasue they delivered the package and it was signed for.  IT WAS NOT MY ADDRESS AND THE PACKAGE WAS SIGNED BY A RIVERA NOT MY LAST NAME.

 

I actually gave the company the opportunity to resend me the package and keep my future business whereas I would not post negative reviews online nor dispute my credit card transaction.  Why they did not just do that i don not know.

 

At this time I have created two negative reviews and will continue doing so endefinately to warn other potential buyers of this fraudulent compnay.

 

Do not do business with this company.

This report was posted on Ripoff Report on 05/26/2016 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/leisure-pro-ltd/internet/leisure-pro-ltd-aka-leisure-pro-divers-emporium-robbery-non-delivered-goods-horrible-cu-1307963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Order shipped correctly

AUTHOR: Nick at LeisurePro - (USA)

POSTED: Monday, May 30, 2016

After investigating this claim, we have learned that we shipped to the address as entered by the customer. The address was confirmed at checkout, via an order confirmation email, and via a shipping notification email, all of which the customer could have used to correct their error. We were not notified of their mistake until after the shipment was delivered to the address they told us to ship to.

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#1 UPDATE Employee

I'd love to help!

AUTHOR: Nick at LeisurePro - (USA)

POSTED: Friday, May 27, 2016

 This is the first I've heard of this issue and would love to find out more details to see how I may be able to fix this problem and prevent future problems like this from happening again. If you could please email details to nickb@leisurepro.com, I'll get the investigation started immediately. We complete countless orders a day without issue, I'm sincerely sorry yours was not one of them and hope you'll give me the opportunity to fix things.

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