• Report: #943010
Complaint Review:

Ripoff Report | Lenders Cloud Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust Lenders Cloud strives to bring our clients the best products available, from business financing to credit card processing. Lenders Cloud partners with your business to not just acquire resources for you but to be the last finance consultant you ever deal with. Lenders Cloud is the premier provider of working capital in the United States.

  • Submitted: Tue, September 18, 2012
  • Updated: Wed, January 25, 2017

  • Reported By: OCreporter101 — Newport Beach California USA
Lenders Cloud Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust Lenders Cloud strives to bring our clients the best products available, from business financing to credit card processing. Lenders Cloud partners with your business to not just acquire resources for you but to be the last finance consultant you ever deal with. Lenders Cloud is the premier provider of working capital in the United States.
18880 Von Karmenr Irvine, California United States of America

Lenders Cloud Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Lenders Cloud is dedicated to guiding you through the complicated process of finding not just a loan, but, the correct loan for your business. By using creative strategy and incomparable service we will show you how funding a business should be handled.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Lenders Cloud pledges to always resolve any issues: feel safe, confident & secure when doing business with Lenders Cloud recognized by Ripoff Report Verified™ as a safe business service.

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....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Lenders Cloud for its full commitment to quality customer service.

Ripoff Report's discussions with Lenders Cloud have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Lenders Cloud listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Lenders Cloud 's principal, has informed us that his personal philosophy is that solid relationships are at the heart of the business. As a successful businessman, Eric feels "It is critical to listen to his client’s needs and respond promptly properly." By always putting his customers first, Eric hopes to grow Lenders Cloud to be a power for good and fair pricing in an otherwise unforgiving industry.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Lenders Cloud truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

Lenders Cloud is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Eric during an onsite inspection held by a third party verification company with no biases towards Lenders Cloud.

Lender Cloud presents merchants with various options for business financing versus just one offer. They have 25-30 different options for their merchants which set them apart from their competitors. Eric stated the following about his company, "typically when somebody's only giving you one offer that means that they're making the most money off of it. We base our business model more on providing service and long-term, multi-step solutions to merchants. So we're not a big shot, but we do more custom work for customers."

Leads for Lenders Cloud are primarily obtained through cold calling through purchased lists. Eric went on to explain the sales process for his company, "we reach out to them, and see if they need more [or any] financing. If they say yes, we get them out an application and an informational packet. And then a lot of the times they don’t need financing right then and there, but they want to have it on file, so our guys reach out to them... on timed intervals to make sure they’re good. If they do need financing they send in the application and then we put them through our process."



CUSTOMER CARE & COMPLAINT RESOLUTION – LENDERS CLOUD

During the on-site interview, Eric was asked to describe a situation where a client was not satisfied with the level of service they received. Eric expressed that they don't receive very many complaints, "it’s a loan. So, there’s no fiddling with it. We are the broker. We collect the sources for them, they pick one, and then we put that paperwork in front of them. One of the good things about being a broker is you have a layer of protection there, in the lender, because the lender wants to make sure that the consumer has all their information, or understands the loan completely before they take it." He additionally stated, "when we’re going through the process: number one we don’t charge up front. So we work for free until we get them funding. Which I’m sure mitigates 99.9% of any complaint that we get."

When asked to comment on complaints posted on Ripoff Report's website Eric expressed that the comments were a personal attack by an anonymous third party, "[the] complaints are all more focused on damaging the ownership versus damaging the company. If you really read into them they’re everything from calling us...gay bashers to... child molesters and... everything in between. Making up fake companies that we had no involvement in, like the timeshare exchange or immigration exchange, saying that we were importing illegal aliens and then ripping them off. All these really outlandish things." To further assure future and current clients Lender Cloud undergoes several background checks in our to provide their services.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Eric stated, "we’re more protective of our name and our situation... and really who we deal with, at the end of the day."

Lenders Cloud is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think for me it gives a level of comfort that we will have monitoring in place, as far as this is concerned. Ripoff Report has very high domain authority and with this giving a positive write up and really... making sure that... we have somebody internally there’s that’s watching. Just in case something like this were to happen again... either to the ownership here or to the company itself. And then being able to deal with that in a private manner is, I think, is worth its weight in gold."



LENDERS CLOUD – STATEMENT FROM THE MANAGING MEMBER

" Lenders Cloud is unlike any funding source available today. We provide a service and product which will leave you feeling as if you made an intelligent decision based on variety vs. a desperate need based loan you have no control over. Without small business our country would be doomed. Lenders cloud wants to empower those small businesses to make smart decisions on the funds they take and the impact it could have on their business.

Lenders Cloud 's account managers and agents have over 100 years of experience in business financing and welcome any challenge. Lenders Cloud takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Working at Lenders cloud gives me the ultimate in flexibility and freedom to serve my clients in every way possible. I am one of the lucky ones because I love what I do. "

Ripoff Report was pleased to learn that Lenders Cloud 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM LENDERS CLOUD

Lenders Cloud recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Lenders Cloud has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Eric, Ripoff Report is convinced that Lenders Cloud is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Lenders Cloud meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection /review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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FACTOR EXCHANGE ADVANCE MY SALES Irvine , California

Factor Exchange and Owner of Costa Mesa CA

Would-be borrowers were lured to websites of 67 fictitious businesses with names similar to well-known lenders such as "Wells Fagro Business Funding," which sounds similar to the legitimate Wells Fargo Financial Corp., and "Admiral Financial Services," which mirrors Admiral Financial Corp., authorities said.They were approved for CASH ADVANCES loans in exchange for security deposits ranging from a few hundred dollars to several thousand dollars - to be sent in advance of the flow of borrowed cash that never arrived."This was a highly sophisticated effort to appeal to Americans business owners who were most vulnerable," U.S. Immigration and Customs Enforcement Director John Morton said at a news conference."It was a big, fat fraud that duped not hundreds but thousands," Morton said.The two-year-long scheme targeted business loan seekers with poor credit, luring them by classified ads and robo calls  to the phony financial services web sites, said U.S. Attorney William Hochul at the news conference. The fraudulent websites run by the owner included bogus testimonials from imaginary borrowers."It began in most instances with an Internet search," Hochul said.A tip from a California  store clerk who grew suspicious over the hucksters phone calls' repeat money transactions triggered an investigation in 2010 that eventually uncovered the multi-million dollar international crime scheme involving Advance my sales owner.In some cases, Morton said, the scammers used the poor economy to bilk victims & business owners twice, convincing them that their original deposit was lost when loan underwriters went out of business and getting them to send in a second deposit.They were among 2,000 victims living in 50 U.S. states, authorities said.Criminally charged were 10 people in the United States and 23 in Nigeria , whom Morton said his office knows the owner was involved and will attempt to extradite them to the States to testify against the owner and his staff.They are charged with conspiracy to commit wire fraud, punishable by up to 20 years in prison and a $250,000 fine, and conspiracy to commit money laundering, with a maximum penalty of 20 years in prison and a fine of up to $500,000 or two times the value of the stolen funds.One defendant has pleaded guilty to wire fraud in federal court in California and will be persuing to charge him with 26 counts of consumer fraud and money laundering.He said Canadian police in Toronto and the Canada Border Services Agency are  investigation tje owner as well, though the Canadian officials have not filed any charges against the owner YET. None of the stolen assets have yet been recovered, Hochul said.


This report was posted on Ripoff Report on 09/18/2012 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lenders-cloud-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-lenders-cloud-strives-to-bring-our-clients-the-best-products-available-from-business-financing-to-credit-card-processing-lenders-cloud-partners-with-your-business-to-not-just-acquire-resources-for-you-but-to-be-the-last-finance-consultant-you-ever-deal-with-lenders-cloud-is-the-premier-provider-of-working-capital-in-the-united-states/irvine-california-92660/factor-exchange-advance-my-sales-irvine-california-943010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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