Report: #1364772

Complaint Review: Lenovo

  • Submitted: Wed, March 29, 2017
  • Updated: Sat, April 29, 2017
  • Reported By: Leave me ALONE Lenovo — Chicago Area Illinois USA
  • Lenovo

    Nationwide
    USA

Lenovo Why should I pay LENOVO to remove downloads they installed on my computer without my knowledge or permission? Nationwide

*Consumer Comment: There's this thing called Google

Show customers why they should trust your business over your competitors...

In January of 2016 I purchased a Lenovo Thinkpad through a retailer, having all the files from my old laptop successfully transferred in the process. Everything was fine for a few months, then I started receiving automated downloads from Lenovo, I tried reaching out to Lenovo to have this stopped, but to do so their support website required that I download another application to provide this service. This I refused to do, as I wanted less of Lenovo in my life, not more.

I searched extensively for a way to get tech support on a phone or chat session. Finally I found a way to reach Tech support through calling their online sales line. My first attempt via this avenue occurred about 10 months after my purchase, and the tech walked me through deleting the Lenovo applications myself. I was assured I would not be troubled by these again.

This morning (4 months later) I again found myself plagued by Lenovo downloads and update pushes, disrupting my work in progress (including employment acceptance paperwork) and my internet connection as a whole (I was forced to cease my work and restart my computer to get a connection back,..other devices on my server did not experience this interruption). Sittign right where they were perviously were all the Lenovo applications I had previously deleted.

Reaching Tech support through the sales line again, I forewarned the technician that I was very upset with Lenovo, and not to take any of my anger as directed toward her, apologizing in advance. After describing the scanario in detail, I was informed that since my warranty was now expired I would need to purchase a service level agreement to have the applications in question removed from my computer. I stated that this was unacceptable, as these items were pushed to my computer without my knoweldge or consent, and the responsibility of removing them once more was completely Lenovo's, not mine. In the middle of this statemnt, the technician terminated the call.

Right now my attitude is simply this... at my first opportunity I will be purchasing another laptop, Once my personal files are confirmed safely transfered, this thinkpad will be comoletely wiped and realigned with Linux, after which my son will receive it as a refurbished computer.

Do Not Trust Lenovo!!! What they have done here is paramount to donwloading a virus, then charging money to have it removed.

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This report was posted on Ripoff Report on 03/29/2017 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lenovo/nationwide/lenovo-why-should-i-pay-lenovo-to-remove-downloads-they-installed-on-my-computer-without-m-1364772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

There's this thing called Google

AUTHOR: coast - (USA)

At any time during your extensive search did you ever consider performing an online search for 'how to disable auto updates'?

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