Report: #665750

Complaint Review: Lenscrafters

  • Submitted: Fri, November 26, 2010
  • Updated: Sat, January 29, 2011
  • Reported By: Tom — Kailua Hawaii USA
  • Lenscrafters
    windward Mall, Kaneohe, HI 96744
    Kaneohe, Hawaii
    United States of America

Lenscrafters Refused to refund price of defective product Kaneohe, Hawaii

*General Comment: How long then

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We purchased one pair of glasses, with frames, paying the exorbitant sum of $529.00.  AT 13 months, layers of lenses started to separate, rendering glasses unusable.  On contacting company, we were told that the warranty for defects was limited to one (1) year. The company refused to refund, or make any adjustment. After appeal to the State Department of Consumer Affairs, they finally offered to replace the glasses at half cost!  We declined to do any further business with them, as even at half cost, paying another $264.50 for one year's wear made no sense. 
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This report was posted on Ripoff Report on 11/26/2010 11:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

How long then

AUTHOR: Brad - (U.S.A.)

So im curious then -

How long would you say the manufacturers warrentee should be ? Maybe 2 years - 3 years - life time ?

1st of all most rxs are only valid for a year - so therefore if another pair is made at a 1 yr and 6 mnths - or even 1 year and 1 DAY outside the expiration date - whoever decides to refill it - they would be breaking the law! Yes - a year and 1 Day would put the company as well as the individual at risk with their local licensing board for filling or refilling a expired rx !!!!

Now there are always exceptions to the rule - and yes they could always call the perceiving doctor for him to rewrite the rx / bit to tell u the truth - 99% of the time they say - no and want us to be the Bearor of bad news that u are required to have a new exam done!!

Eyewear are considered MEDICAL devices and therefore u need to think of them as a rx for a drug - what is written must be obeyed and there is a reason the doctor writes what they do on the prescription- from the power ordered to yes the expiration date.

2ndly - as for how long u want the warrenties to be - and how mad u are at LC - well u need to find out what product they used and also be mAD at the manufacturer of the lens - vecause many if not all have the 1 year coverage / so u should start in them since they dictate how long their defects are covered not LC !!

They don't know what the glasses went thru during the past year !! So u should be happy that u got 50 % off when most mom and pops stores can't afford to do this - and u would be paying full price ...

Look at all the benifits and perks u get with a huge company - u will never see a - oh u picked out the wrong frame - come on back and we will remake it and eat the cost --/ NOT !! That would never happen thru us !

U buy it - ur stuck with it - u scratched it ((( since nothing is scratch PRoOF))) ur stuck or pay for a new one at full price baby ! That's how the world goes round - and people stay in buiness !!
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