ED Magedson – Founder
LensCraftersLensCrafters, 1201 Boston Post Rd, Milford, Connecticut Milford, Connecticut United States of America
I am a businesswoman, the owner of a small business. I made the mistake of going to LensCrafters in Milford, CT, in September, since a lens had fallen out of my now-broken eyeglass frame.
I was told that I needed an eye exam. I agreed. Then I was pressured into buying two pairs of glasses. What I was not told, and never was told until today, was that High Index lenses were available. Instead, I was given glasses with "coke bottle" thick lenses. Since I need glasses to see, I accepted them.
Today, January 2, 2010, I returned to LensCrafters with a complaint that the prescription was too strong and was making me dizzy. Instead, the General Manager, Dennis Rosadini, insisted that the prescription was right, and told me that yes, High Index lenses were, indeed, available. The extra charge would be $90.
I have written to the CFO and CAO, Jack S. Dennis, about this matter, since I am at a disadvantage here. I see no reason why I should need to pay an additional $90 for LensCrafters' error.
This report was posted on Ripoff Report on 01/02/2010 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lenscrafters/milford-connecticut-06460/bait-and-switchlenscrafters-of-milflenscrafters-of-milford-ct-ja-9695ahtm-548815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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