Report: #384326

Complaint Review: Lenscrafters

  • Submitted: Thu, October 23, 2008
  • Updated: Mon, January 12, 2009
  • Reported By: Springdale Arkansas
  • Lenscrafters
    4201 N. Shiloh Fayetteville Arkansas 72703
    Nationwide
    U.S.A.

Show customers why they should trust your business over your competitors...

I went to LensCrafters to buy a new pair of glasses and they have a "menu" of different lense types. I saw the AVP lenses on their website and it showed a wider and clearer version of conventional progressive lenses that just gives you a narrow window of clear vision. So I thought, what a good idea, somebody finally improved progressive lense technology, but after picking them up and wearing them I relized it was just a marketing ploy to scam the consumer out of more money. I compared them with my old lenses and it had the same narrow window forcing you to turn your head to get to the "sweet spot" to see clearly. Don't waste your money on the added cost for their AVP "advance view progressive", it's just a rip off. I'd also be weary of their Superview lenses as well, it's probably just another ploy to scam you out of more money. I'll never go back to LensCrafters again.

Bruce
Springdale, Arkansas
U.S.A.
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This report was posted on Ripoff Report on 10/23/2008 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lenscrafters/nationwide/lenscrafters-lenscrafters-avp-advanced-view-progressive-is-a-scam-fayetteville-arkansas-384326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#1 UPDATE Employee

The Advanced View Progressive was originally called the Accolade lens ...

AUTHOR: Ab2 - (U.S.A.)

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck
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#2 UPDATE Employee

The Advanced View Progressive was originally called the Accolade lens ...

AUTHOR: Ab2 - (U.S.A.)

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck
Respond to this report!

#3 UPDATE Employee

The Advanced View Progressive was originally called the Accolade lens ...

AUTHOR: Ab2 - (U.S.A.)

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck
Respond to this report!

#4 UPDATE Employee

The Advanced View Progressive was originally called the Accolade lens ...

AUTHOR: Ab2 - (U.S.A.)

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck
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#5 UPDATE EX-employee responds

Exchange the lenses

AUTHOR: Anonymousadvice - (U.S.A.)

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses?

If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.
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#6 UPDATE EX-employee responds

Exchange the lenses

AUTHOR: Anonymousadvice - (U.S.A.)

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses?

If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.
Respond to this report!

#7 UPDATE EX-employee responds

Exchange the lenses

AUTHOR: Anonymousadvice - (U.S.A.)

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses?

If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.
Respond to this report!

#8 UPDATE EX-employee responds

Exchange the lenses

AUTHOR: Anonymousadvice - (U.S.A.)

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses?

If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.
Respond to this report!

#9 Consumer Suggestion

Not a ripoff, probably poor explanation or measurement

AUTHOR: Dr. S - (U.S.A.)

The AVP lens has subsantially different optical properties than LensCrafters' previous progressive lenses. From your description of the problem you may have some fit / measurement issues or you have never been properly instructed on how to use a progressive lens. I have the AVP lens in an identical frame to my previous one and I see a big difference in ease of use.
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