Complaint Review: L'Envie Age Defying Cream
L'Envie Age Defying Cream On Visa bill as AgnesWrinkleUS Natural SupplementsLLC 4816 Technology DriveMartinez, GA 30907 Phone number 800-935-4341 Used a pop up box that appeared connected to Costco. Was billed as a "free gift" for doing a survey and was charged $4.95 for a trial. Then the next month they put a charge of 94.99 on my Visa. Martinez, Georgia (allegedly) Internet
I called the 800 number and demanded a refund. I was given an address and return authorization number. I was told I would receive a full refund after returning the product. But the rep kept trying first to get me to keep the item at a 15% discount and then that went up to 35% and then 50%. I told her she was not listening, I would only accept a full refund. I plan to call Visa tomorrow and fight the charge.
The advertisement for L'Envi was apparently a pop-up while I was on Costco.com. It appeared as a reward for doing a survey for Costco. Then you could choose a gift and I chose the face cream for a charge of $4.95. Then one month later a charge of $94.99 appeared on my Visa bill. I called and demanded a full refund which they agreed to give me, but first tried to get me to take first a 15% off deal, then it became 35%, then 50% at which point I told the rep that I was basically demanding a full refund. I should have known it was a scam and was skeptical but I really thought it was connected to the Costco site. Live and learn. Luckily the phone number for the company was on my Visa bill. I am still checking to make sure the address actually exists. But I am also refuting the charge to my Visa card, which I am doing next. I could hear a dog barking in the background on the phone, I assume this person is working out of their house.
This report was posted on Ripoff Report on 07/06/2015 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lenvie-age-defying-cream/internet/lenvie-age-defying-cream-on-visa-bill-as-agneswrinkleus-natural-supplementsllc-4816-tech-1240097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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