On Weds morning 11/28, I woke up to a low passenger rear tire. I'd had Les Schwab at the Evergreen location put air in it the afternoon before, where the rep (name unknown) told me I ought to be OK for a week (strike 1). I limped to a local gas station and reinflated the tire myself.
Took it back up to Les Schwab on Weds ~1000. Waited over an hour. They finally put my car on the rack, REMOVED the tire, and showed me where a screw (probably picked up on the road somewhere) entered the sidewall of my 2004 Jaguar X-type. The tires on it were Les Schwab tires, but they didn't honor a transferred warrantee. They also told me they would not put only 2 tires on the rear of my AWD Jag, they would only put 4 tires on. I was in a bind, I needed my car to get back to work, and after what was already a lengthy ordeal, I agreed to have 4 tires put on AND have them siped. Way beyond what I figured should have been an easy fix, according to the Les Schwab guy who'd put air in the tire the day before.
As I drove out of their lot at about 1230 (over 2 hours later), and turned onto Evergreen, heading to the right turn to my work, I noticed that the steering was pulling to the right. I gave it till the next day when I went back to the same Les Schwab, and was told that they would balance it, and check the alignment. I was then told I would have to PAY for the alignment. I was beyond angry. Here I'd just given them money for 4 brand new tires the day before, with no alignment issues the day before, and they want MORE money from me for an alignment that was obviously caused by however they applied the new tires?
Then they tried to blame it (the bad alignment) on me hitting a pothole or a curb, I didn't hit either, I did parallel park later on Weds but then they showed me something on the tire that they said indicated I'd hit a curb or something. I distinctly did not since having the new tires put on, and I am the only person who drives my car (unless I am a passenger, which within the past 24 hours I was still the only person who drives my Jag).
I left extremely angry, and have had another day to think about what to do next. If I don't get an alignment, my tires will be worn down irregularly, but I should not have to pay for what was made wrong by the new tires being installed incorrectly at Les Schwab. I will be calling the manager in the morning (they are closed right now) and explaining the situation to him/her tomorrow.
Let's see if they will honor their slogan "Doing the right thing since 1952". The right thing in this case is to perform a no-charge alignment.