I have decided that this place has seen the last of my business. It is clear they are grossly mismanaged, overworked and run from the top down by investors and dictators. They always schedule more work than they can get done. Not once have I gone there to pick up my vehicle without listening to a bunch of feeble excuses and apologies for the work not being done. They are always in such a frenzy of activity that important details get overlooked.
examples: My upper control arm bolts left loose after an alignment, which I noticed after driving the car about 20 feet. Incorrect placement of 2 used,2 new tires and the spare, after explicit written instructions. Blue stuff left on whitewalls(ins't whitewall cleaning included with new tires?). I specifically asked for my deep cycle battery to be replaced, and they pulled out the main battery, used it for a stepping stone, and tried to install the deep cycle in its place. The difference is hard to miss if you have even a rudimentary knowledge of batteries, and in any case, I shouldn't have to explain it to them.
My Le Mans sitting in a bay for almost two weeks due to the unavailability of the correct wheel cylinders, which were in stock, in the correct bore size, at all three parts stores in town. Billing errors. Phone calls not returned. My mechanic's wife had to go to the hospital. The computer is down. The tires I want are back-ordered. They are too busy to install my studded tires, despite the appointment I made a week ago, because a shipment of tires just arrived.
The extra-loud ringer for the phone in the shop, which I can hear day and night from my house (presumably there to give the place a "busy" atmosphere).After nearly twenty years of this insanity and imbecility, I've had enough!
There is plenty of competition for my business out there, and that's where my money's going next time. And incidentally, has anyone ever seen a person of color working for Les Schwab? I have yet to see even one.