Safety is not an issue with Les Schwab Of Spanaway *UPDATE another victim

I am someone who has had the horrifing brake experience like the one above. If you value your life, saftey and car, never have LS do your brakes.

To the commenter stating that the faulty brakes were partially the buyer's fault: You have apparently never been in this situation. Her brakes failed with 24 hours of being done. All she had done was drive to work and was trying to make it home - thinking that something was off. Would you have expected for the bolts to come flying off as you drive down the freeway? Brakes, especially new ones, when guarenteed by the company (especially such a 'repected' one) are always the that company's fault when they were put in improperly in the first place! And not everyone can drop everything and run back to the company just hours later complaining that something 'feels wrong'. This mother and her child could have been killed. Think before you write!

I would file reports with the state/government. Even if it doesn't directly help you at the time, it will create a starting point for someone else and eventually s****.>

Contact your stare Breau of Automotive repair All automotive repair business are regulated by them they can be fined

.....and I do have a history!!!

After having tires put on at Les Schwab I drove home and I did not make it. My front wheel flew off 20 miles from their store, I never made it home. The assistant manager came to the scene and promised that they would take care of my vehicle and me. I was taken to the emergency room and subsequently found out that I have a back injury and am facing surgery in the near future. They repaired my vehicle the company they sent it to for repair did a great job
(LS did not do the work). As for me when they found out I was seriously injured they wanted nothing to do with us.

I grew up in Central Oregon. My father was friends with the man himself (they went to school together). My entire life, as far back as I can remember, whenever I thought of tires I thought of LS. I have been a life long customer and have never been dis-satisfied with any service the have provided me.

I have recently fallen on some difficult financial times and sorely needed some repairs to my vehicle. LS inspected my vehicle for FREE and gave me an honest quote (in writing) on the amount of the repairs. Being that I didn't have enough money to meet (or beat) their price, I did the frugal thing and shopped around.

I found another company (just down the street) that would do the job for more then $80 less then LS. I decided to take the better price. After the "Competitor" started work on my vehicle he stated that there were some things he was going to have to charge me in addition to his original price quote. Not having enough money I was only able to get half the job done (front brakes).

After leaving I noticed my vehicle pulling to the left. I went back to the shop (the same day) and asked them what the problem was. As it turns out, they did not replace all of the parts that LS would have and I still needed calipers (at a cost of $120+$90 labor). Now I'm in a position where it is going to cost me almost $200 more to get the proper parts replaced (if I stay with the competitor), the very parts LS INCLUDED with their original quote of only $80 more.

My original quote from LS was for $356 to do the brakes ALL THE WAY AROUND. The competitor's price was $130 per axle. I paid him $170 to do just the front and now he wants $210 more to make them work right. This would put my cost on FRONT BRAKES ONLY at $380. Hmmm...

I'm going to eat a little out of the pocket on this one, but it's a lesson well learned. I can't "beat" the honesty at LS. I have an appointment to get the brakes fixed (the right way) at LS in about a half-hour. Which is exactly what I should have done in the first place.

As for the person above; Anybody can forget to do something. ie; "To ere is Human". The fact that LS is willing to stand behind their work and fix your vehicle should be enough. Feel luck that you hadn't gone to the competition instead.

I understand that the person whose brakes did not work properly is upset, however she needs to take some responsibility for what happened.

The reason I say this is she admits throughout the whole letter that there was something wrong.

She should have taken the car straight back and gotten it taken care of before it got worse.

However I also understand that we now live in a society where it is accepted to point the blame at another instead of taking at least some responsibility. which is the whole reason that this website exists, to comfort those in need of blaming another. How nice of you all.

----- Original Message -----

From: Ken&Veronika

To: info@RipOffReport.com

Sent: Friday, November 30, 2001 9:06 PM



we too are having bad luck with the les schwab..we live in edmonds wa. and took our truck in for a breakjob and now it pulls really bad to the left and it never did that before the work was done..we still havent had any luck on getting this problem solved...we keep going back and even went to a different les schwab..this is really a pain for us...now what are we supposed to do??