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Report: #294917

Complaint Review: Les Schwab Tires - Prineville Oregon

  • Submitted:
  • Updated:
  • Reported By: Victoria British Columbia
  • Author Confirmed What's this?
  • Why?
  • Les Schwab Tires 646 NW Madras Hwy Prineville, Oregon U.S.A.

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Letter to CEO in October 2007 with NO response.


Dear Mr. Borgman:
This letter is to express disappointment regarding the quality of struts and shocks that your outlets sell.
While living in Oregon in Klamath Falls I replaced both the front and rear struts on my 1997 Maxima. Since I handle the Canadian marketing for JELD-WEN I moved to Victoria in January of this year and in June of this was forced to take the ferry, at my expense to Port Angeles to have the struts replaced due to failure. At this time I also had the front bearing plates replaced.

However either the struts used were incorrect, although the part numbers matched, or the application was wrong. I have spent over $2000 in the last month trying to get them adjusted and finally replaced. Tom Martin the owner of the ESSO station would be glad to discuss this with you. I have attached copies of all invoices and at this point I would like a refund for the initial install and the subsequent addition of bearing plates.

I would gladly return the struts but that would entail another ferry trip to Port Angeles plus a lost day of work. I expected a much higher level of service from your company based on your reputation and I am quite disappointed.

Not happy
Victoria, British Columbia
Canada

This report was posted on Ripoff Report on 12/27/2007 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/les-schwab-tires/prineville-oregon-97754/les-schwab-tires-defective-shocks-and-struts-prineville-oregon-294917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Les Schwab Responds

AUTHOR: Not happy - (Canada)

POSTED: Wednesday, March 05, 2008

I want to report that Les Schwab responded and resolved the complaint to my satisfaction.

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#1 UPDATE EX-employee responds

Don't hold your breath!!

AUTHOR: Chase - (U.S.A.)

POSTED: Friday, December 28, 2007

Les Schwab will not give you a dime. They will not return your call. They will not respond to your letter. They have your money and don't care. Spread the word stay away from Les Schwab.

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