I went in for a brake inspection at Les Schwab. They called with a quote to fix the back brakes and told me I had a broken front strut and it needed to be repaired. We told them to fix the brakes and replace the strut. I got a phonecall a few hours later from an employee who said the person who called us had made a mistake and that all 4 of the brakes needed to be replaced, so we said to fix them. We went into pick up the car and the price on the invoice was double what they had told us it would be, and they had replaced 3 other struts w/o our authorization. My husband was angry and asked to see the parts that were replaced, so they brought out 2 struts..He said he was not going to be doing anymore business with Les Schwab and the female employee behind the counter who was waiting on someone else said in a rude loud tone.".well maybe you should go somewhere else"The guy who was waiting on us tried to say that we had authorized the struts to be fixed. Like I said before, they did not say anything about the other struts needing to be replaced. They charged us 110.00 apiece for the struts, plus 90.00 labor and 65.00 for some special part for the struts. I called the corporate office thinking they would make this good and refund our money for the 3 unauthorized parts, plus labor, The person said he would call Lake Stevens shop and find out what happened..Then I got a call from the manager of that store who kept asking me the same questions over and over, I felt like I was being interrogated. I called the corporate office the nexrt day because the lake stevens manager was "conveniently' sick on the day he promised to call me back. The best they could do was to put the old struts back on the car. Of course we said NO!! He also intimated that I was a liar and that I had authorized them to put in the struts. the conversation did not end well. We will NEVER again do business with the Les schwab company. They not only ripped us off but totally insulted both my husband and myself.
About you? Ripoff Report
A business' first
line of defense on the Internet. If your business isClick here now..
willing to make a commitment to customer satisfaction
Does your business have a bad reputation?Corporate Advocacy Program™
Fix it the right way.
Set the record straight:Arbitration Program
SEO Reputation Management at its best!