Les Schwab installed wrong load range tires on 3/4 ton pickup-only offering 'trade-in value' on replacement Rohnert Park California

Not all customers know what the difference is between a 275/75/16 tire and a 265/75/16 are. That's why they take them to those who they believe are reputable. I guarantee the shop had no problem putting the bigger tires on because they were more expensive which means a bigger sale. Just because I may like a certain tire, if it is not right for my vehicle, it is your job as an automotive shop employee to let me know. If I choose to purchase anyway, then you have done your job. But that was not the case here. The customer needed tires and probably said, "I like these." From that point it's up to the company to ensure things are done right or note the contrary on the sales receipt. For the employee who commented....you are right.....this all could have been avoided if the sales associate was doing their job.

Let me venture a guess. When you got your tires replaced you wanted to get bigger and better tire. So you probably put a LT285/75R16 tire on there. Most tires in that size are an 8 ply tire with a load capacity of about 3000lbs at max air pressure. You got scared and talked yourself down to a LT265/75R16 tire that HAD to be a 10 ply with a max load of only 2700lbs.

So I fail to really see what the issue is here. If you would've really stopped and thought things through and read ALL of the information given to you that's on the tire, you would've found that there really was no wrong doing here.

Tires were replaced with the proper load range. This meant going down in size of tire but truck feels much more stable now. I believe I was scared into thinking a sidewall blowout was likely when going with a lower ply sidewall and the truck seemed to sway somewhat at higher speeds when there was a crosswind. The manufacturers recommended size and load range give a much more solid ride and feel safe at higher speeds. The cost to me was minimal but the real issue I was concerned about was safety. They did understand and they did make it right so I am a satisfied customer. I do realize some people may like the bounce and sway of a larger, lower load range tire but this customer does not.
Thank you Les Schwab.

I had a quick and good response from their customer service rep. I definitely feel that my negative experience is not endemic of the entire Les Schwab company.
He informed me that this is a really commonly sold tire for these vehicles with no issues. I'm wondering then if the vehicle manufacturer rating is even important? Certainly many people who actually use their F 250 SD's buy the 'D' tires so is there that big of a problem or safety risk? What would happen insurance-wise if there was an accident with non-manufacturer-recommended tires?