Report: #468480

Complaint Review: Les Schwab

  • Submitted: Fri, July 10, 2009
  • Updated: Sat, December 05, 2009
  • Reported By: Rohnert Park California
  • Les Schwab
    8353 Redwood Dr.
    Rohnert Park, California

Show customers why they should trust your business over your competitors...

After 40,000 mile scheduled service on '03 F250 Ford notified me that the local Les Schwab tire store had installed 'D' load range tires less than 1000 miles ago. The door panel clearly says to use load range 'E' tires. I called Schwab a couple days ago and was told to bring it in and they'd take care of it as it was their mistake. Today however was a different story. The manager told me he would only give me trade-in allowance on the tires and 'only charge me $94 and change to take them off and put something else on'. I will be towing an enclosed one-vehicle car hauler from CA to FL the end of July and told him I was concerned about the sidewall rating under a full load and my research explained how the sidewalls can fail if the wrong rated tires are installed. The manager actually said "oh, you're not going to get in an accident."

Until today I really knew nothing about load ranges or even what all the door panel info meant. I had expected that a tire store would know what they were doing and not deliberately endanger their customers. I am just shocked that a company this big will not make it right when it is their mistake.

I am filling out the CA Bureau of Automotive Repair complaint form now and will attempt to talk to someone at the store again tomorrow when I can take a friend with me. When I asked the manager to talk to my Ford service rep. he said "I don't need to talk to him, I'm talking to you."

Now that I have the supporting documentation of tire load ranges I feel I have a strong case proving they are endangering customers. I wonder how many other people they do this to who never realize they've been sold improper and unsafe tires. I also wonder how many automotive insurance companies realize this is happening when they research their customers accidents. The tires I bought from them are Toyo Open Country A/T and are also made with an 'E' load range but they chose to sell me 'D' range.

The Les Schwab tire center here most definitely does not care about their customers safety. As the Les Schwab website has no corporate contact information I was able to get their corporate office phone number from another website with a bit of searching tonight. Located in Oregon and open during the work week as well as Saturdays from 8 to 12 pacific time; the number is: 541-447-4136. I hope this information will help others to avoid dealing with what is clearly a dangerous company.

Rohnert Park, California
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This report was posted on Ripoff Report on 07/10/2009 10:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This problem could have been avoided

AUTHOR: CHRISTI - (United States of America)

Not all customers know what the difference is between a 275/75/16 tire and a 265/75/16 are. That's why they take them to those who they believe are reputable. I guarantee the shop had no problem putting the bigger tires on because they were more expensive which means a bigger sale. Just because I may like a certain tire, if it is not right for my vehicle, it is your job as an automotive shop employee to let me know. If I choose to purchase anyway, then you have done your job. But that was not the case here. The customer needed tires and probably said, "I like these." From that point it's up to the company to ensure things are done right or note the contrary on the sales receipt. For the employee who are right.....this all could have been avoided if the sales associate was doing their job.
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#2 Author of original report

satisfied with Les Schwab service-they made it right

AUTHOR: Wrong load range - (U.S.A.)

Tires were replaced with the proper load range. This meant going down in size of tire but truck feels much more stable now. I believe I was scared into thinking a sidewall blowout was likely when going with a lower ply sidewall and the truck seemed to sway somewhat at higher speeds when there was a crosswind. The manufacturers recommended size and load range give a much more solid ride and feel safe at higher speeds. The cost to me was minimal but the real issue I was concerned about was safety. They did understand and they did make it right so I am a satisfied customer. I do realize some people may like the bounce and sway of a larger, lower load range tire but this customer does not.
Thank you Les Schwab.
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#3 UPDATE Employee

An issue that really wasn't.....

AUTHOR: Me - (U.S.A.)

Let me venture a guess. When you got your tires replaced you wanted to get bigger and better tire. So you probably put a LT285/75R16 tire on there. Most tires in that size are an 8 ply tire with a load capacity of about 3000lbs at max air pressure. You got scared and talked yourself down to a LT265/75R16 tire that HAD to be a 10 ply with a max load of only 2700lbs.

So I fail to really see what the issue is here. If you would've really stopped and thought things through and read ALL of the information given to you that's on the tire, you would've found that there really was no wrong doing here.

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#4 Author of original report

customer service

AUTHOR: Wrong load range - (U.S.A.)

I had a quick and good response from their customer service rep. I definitely feel that my negative experience is not endemic of the entire Les Schwab company.
He informed me that this is a really commonly sold tire for these vehicles with no issues. I'm wondering then if the vehicle manufacturer rating is even important? Certainly many people who actually use their F 250 SD's buy the 'D' tires so is there that big of a problem or safety risk? What would happen insurance-wise if there was an accident with non-manufacturer-recommended tires?
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