Report: #1304544

Complaint Review: Leslie Wardman

  • Submitted: Mon, May 09, 2016
  • Updated: Mon, May 09, 2016
  • Reported By: Don — Little Rock Arkansas USA
  • Leslie Wardman

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

I contacted Leslie Wardman about using her service "(Ambiance Matchmaking") because I thought it was a really good idea, and because I am a busy professional, it's hard for me to "get out there" to meet women. After a brief discussion and "intake form", I was told "I have just the perfect match for you!", despite that this woman lived several states away, something I said I was not willing to do. However, I was assured that I would not be disappointed. I was sent some pictures and a first name (their "policy"). Considering I was having to take a plane flight then drive several hours, get a hotel room, and meet her for dinner, that was a huge stretch for me, financially. The only reason I agreed to it was because I was told she was a pilot who owned her own jet plane and was willing to use it for "the relationship". Her pictures were quite attractive, and I was provided one with her getting out of "her" jet.  So, I was off for an adventure, taking a week off from work to get to know her, plus the travel back and forth. Of course, I have no way of contacting her prior to going there, which I understand, but considering this was a huge expense and she was several states away, I think it would have been prudent to allow us to talk in some way, prior to me making the trip. Nevertheless, I went. I was told to meet her at a certain restaurant at 6 PM on a Sunday night. I am wearing a sport coat and tie, and get to the restaurant - which wasn't a restaurant at all - it was a bar that served a little food, and it was mostly even closed that night. She comes in in jeans and a T-shirt, and I barely recognized her from her pictures. She told me her name and I was puzzled; it was not the name I was told she had! She was a very nice person, but I knew immediately something was seriously wrong. As we began talking over an order of french fries (nice dinner date food), the facts that I had been told about her were completey false. She was very apologetic, but it wasn't her fault. She had been a "client" of theirs, too, for just a bit, and was told about someone who was "perfect" for her, but there was nothing factually correct about what she was told about him, either. We visited for a bit more about the serious indiscrepancies in what each of us were told, and I think she felt very sorry about it, although it was not her fault at all. We actually stayed in touch for a bit because both of us felt ripped off and wanted our money back; there was no way we could ever trust them for future "matches". I left the next morning, changing my flight, losing my money on the condo I had rented, losing a week of work, not to mention the loss of money for the food, airline, car rental and time. I contacted another "matchmaker" who said that she knew about them, had fielded complaints before about their dealings, even sharing with me emails from Leslie about helping her out. I then contacted my credit card company for the $4000 I spent to be a "member", contesting the charge. I was refunded the money by the credit card company, but several months later she made a rebuttal, and despite my documentation from everyone involved and the paperwork I had received from them, the charges were put back on my account because it turns out there was a clause in the agreement that if the client cancels, there is no refund. What a way to do business! I then reported her to the Better Business Bureau, but she then went back and forth with them to "prove" herself. 

I think you can see what is at play here: pull in people who are looking for serious help with little time and some money to spare, smile and sell them on your game, take the money, keep them in the dark, and make sure you have a good contract to protect yourself.

There is no way I can stop her from doing business, and I actually wish that she would do well and help people. It's a great concept for this day and age.

She and her daughter Taylor will always have an angle to work, so beware. Do as much research as you can. You found this report - now go find more. Then decide if you really have the money and time to take a huge risk working with Leslie.

Personally, I lost about $7500 in direct expenses plus a week of work, which is around $5000/week. Leslie earned $4000 for a phone call and 15 minutes of her time.

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This report was posted on Ripoff Report on 05/09/2016 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/leslie-wardman/nationwide/leslie-wardman-ambiance-matchmaking-of-tulsaambiance-matchmaking-of-chicagotaylor-wardman-1304544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Very Surprised To Hear Of Dissatisfaction Just After One Match

AUTHOR: Ambiance Matchmaking - (USA)

We were very surprised to receive this email expressing dissatisfaction! This client only went on one match and refused to continue the matchmaking process thereafter. In reference to his one match, he had stated that he was attending a bike event in Denver, so we presented him with a match who was located in Aspen. He happily agreed to meet her, and said she sounded wonderful. Due to the fact that the match didn't go as he wished (for privacy reasons, this information will be kept confidential), he became very difficult and demanded a refund.

I am always very transparent in conversations with potential clients. I was very clear in our meeting that matchmaking is a process, which is why we offer memberships for prolonged periods of time. Yet, this client wanted to cancel his membership and receive a refund only after one match. Furthermore, he asked not to be contacted to even discuss what went wrong on his match and what could be improved for the next time. We had several amazing women waiting to be matched with him.

We wanted to discuss his membership options with him, but he refused to speak with us and instead, chose to slander our company on every possible platform available. The Better Business Bureau refused to post his comment because they are the only business relations platform that profits from removing false accusations and allows people to post using fake names.

Please know that we were not ready to give up on you and we still do care about you very much. 

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#2 Author of original report

Same Rebuttal, Same Guy, Same Friend

AUTHOR: - ()

Look at the other "rebuttals" and you'll notice it's the same guy saying basically the same thing.

Further, he's a friend of hers; I know.

Again, buyer beware, know what you are getting into, and don't expect much if you do. There are better ways to meet suitable partners; just be patient abd be yourself. The right one will come along. It did for me once I quit trying so hard.

If the other woman involved in this would have written a report, you would see that our experinces were real and and she actually lost more money and time than I did.

Good luck!

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#3 General Comment

This guy is off-base!!

AUTHOR: Rob - (USA)

I have used Ambiance Matchmaking.

At no time did I think Leslie or her people were the least bit deceptive! They were completely up front about their fees and their terms (which include a no refund policy). Although I did not find my perfect match with them (yet!) it is certainly not due to their inattentiveness or their lack of commitment. Quite the opposite!! 

They take a great deal of pride in their work and their ability to find a good match. I am the first to admit I am very picky about what I am looking for in a mate. I have also been known to travel and stay over for a meeting with someone they have recommended. It's just part of the drill. I live in a small town without a lot of potential dating options. The travel is to be expected and the time I devote to it is also to be expected. 

I am not sure what this guy was expecting. I have been able to communicate with the potential matches by email and phone and have filtered out what I felt were not good matches. Leslie has a good idea of what would be a good match for me and I trust her integrity and opinion. Obviously, I have been unable to find anyone suitable on my own ... and MAYBE (just maybe) I am not the best one to do my own searching!

If you use a matchmaker, you are going to have to trust them. It is not Match.com! This is not a crap shoot, but there is certainly a possibility (even a likelihood) that you are going to have to meet a number of potential matches before you find one that clicks. In fact, Leslie says at the start that she intends you to meet a number of people before settling on one and NOT to pin all your hopes on the first one or two people you meet.

It sounds like this guy met ONE person and decided to give up. That's hardly a sign of someone who has given his dates or his dating service a fair chance!

 

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