• Report: #1008593
Complaint Review:


  • Submitted: Mon, February 04, 2013
  • Updated: Mon, February 04, 2013

  • Reported By: L — holmes New York United States of America
NEW YORK, New York United States of America


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I contacted LeSportsac to alert them that their zipper broke after a few months of actual use. They wrote back saying that unfortunately their repair dept. is not longer in service so they will give me 20% off on my next purchase...  They should replace a lemon.  Why would I buy another bag from a company that does not stand behind their product?

I wrote back saying it was unacceptable as the item is defective and for the price, it should last for years and years. I only use the bag during the winter so it's not been used much. Their attitude is one of dismissial and a true lack of pride in their product. They charge a lot for a cheap, poorly made product. Don't buy from them.

I mentioned I'd complain with the BBB and online but they never replied. My bag is a lemon and as I look online, I see other complaints about the cheap zipper with no one getting a fair deal from Lesportsac. This company does not stand behind their product so why buy from them? I hope that Macy's  where I purchases it will stop selling LeSportsac and give a responsible company their business. I will cc this to Macy's.

This report was posted on Ripoff Report on 02/04/2013 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lesportsac/new-york-new-york-10018/lesportsac-low-quality-materials-bad-zipper-they-dont-care-new-york-new-york-1008593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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