I purchased a phone through this company in December,2007. At the time of placing my order, I expressed an interest in keeping my existing number. I was told once the phone has been activated, to call back and they would port my number over. I received an email from one of their supervisors with instructions as to what to do to keep my existing number.
6 months later (August, 2008). I checked my bank account to see that letstalk.com had debited my account for $250.00 without my authorization. I placed a call to see where this came from and I was told it was because I did not keep the number they originally gave me. According to them, this is considered a deactivation; they charge $250.00 for deactivating your phone. Well, going back to the email I received from their supervisor, there weren't any warnings about this fee nor was this disclosed to me during the time I placed my order.
As a result, my bank account is at a negative. I have gotten the run around in trying to receive corporate contact information. I have spoken with several customer service managers and they are sticking to their guns with this one. Well so am I. I feel this is unfair practice as well as theft. I did not authorize this debit. Furthermore, if I knew I would be charged $250.00 later on down the line for porting my number over I would have kept the one they gave me.
I will be filing a report with the BBB Online and the Federal Trade Commission.