Complaint Review: Lexus USA - Nationwide
- Lexus USA Nationwide USA
- Phone:
- Web: http://www.lexus.com/
- Category: Auto manufactures
Lexus USA Lexus Lexus 2015 NX 200T Vibration Issue Sharon Nationwide
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I have been a loyal Lexus customer for the past 7-8 years. Leased a 2015 Lexus NX 200t SUV in late July, and have taken it to my Lexus dealer (Herb Chambers Lexus, Sharon, MA) to fix a vibration issue.
This vibration is felt in the gas pedal, seat, and steering wheel @ 60 MPH or greater. After five (5) attempts, and the Dealer's inability to fix the issue - I was referred to Lexus headquarters, and told that, "the vibrations doesn't substantially impairs the use, safety, or value" and "is a normal characteristic of this particular model."
I have made it clear from the start, that, if they can't repair the vehicle (which I would prefer), I would like the vehicle to be replaced by a SUV which doesn't vibrates.
I was thereafter referred by #LexusUSA to the Arbitration body, National Center for Dispute Settlement (NCDS) - who basically rubber stamped Lexus stance. I was advised by Lemon Law lawyers that this is a typical occurrence.
Please find attached, one of the Independent Report from the National Institute for Automotive Service Excellence (ASE); however, I should accept this "feature."
Buyers need to be very aware, and know how #Lexus rewards Loyalty, and belies their so-called Covenant: lexus.com/about/corporate/commitment.html
NX200t! âª#Lexus⬠âª#LexusNX⬠#Lexus âª#TeamLexus⬠âª#LexusNationâ¬âª#LexusLove⬠#LexusUSA âª#LexusFamily⬠âª#DailyLexus⬠âª#LexusDailyâ¬âª#InstaLexus⬠@lexususa
This report was posted on Ripoff Report on 11/13/2015 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lexus-usa/nationwide/lexus-usa-lexus-lexus-2015-nx-200t-vibration-issue-sharon-nationwide-1267853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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