Complaint Review: LG Canada - Ontario
- LG Canada Ontario Canada
- Phone:
- Web: http://www.lg.com/ca_en
- Category: Appliances
LG Canada Poor Repair Policies Ontario
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I am writing about a recent experience I’ve had with LG products. We own many LG products and recently our LG dryer of five years needed servicing. To my dismay when I called around I was told by most repair places that they could not work on it. Seeing a we needed our dryer ASAP we finally convinced someone to come out. Luckily, it was a minor issue and he was able to fix it. He informed us that he cannot get parts for LG, so he would be unable to help us if he needed a part.
I find that ridiculous. I was told that I needed and LG technician and the price starts at around $260 for a home visit. In my opinion that is exorbitant, unfair and limits my choice as a consumer. Had I known this when I was looking for appliances I would have definitely not purchased LG. I buy more expensive and complex machinery e.g. SUV and I service where it I want when it’s out of warranty. I am also not forced to buy aftermarket parts from one supplier. I spoke to colleagues who were unaware of your policies and the concurred that they would avoid purchasing products with such archaic rules. We live in a global economy, but your policy does not reflect that. Why can I get LG parts in the U.S., but not Canada? This is bad PR all around and I’m sure it will affect your sales as word spreads. I for one will need a new washer shortly and I plan on buying from a company with more flexibility.
This report was posted on Ripoff Report on 10/19/2015 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lg-canada/ontario/lg-canada-poor-repair-policies-ontario-1262173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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