Report: #1396884

Complaint Review: LG

  • Submitted: Wed, August 30, 2017
  • Updated: Wed, August 30, 2017
  • Reported By: Jinnie — Auburn New Hampshire USA
  • LG

    Nationwide
    USA

LG Stay away from LG products! We bought a top loading washing machine WT1101C Sept. 2014. The transmission/pulsator (part # AEN73131403) broke off completely in the middle of August 2017, not even three years later. Called LG and spoke to Christine D. who assured us it would all be covered and therefore scheduled someone from Mr. Appliance (who they obviously contract with) to take a look. He looked at it for about a minute, said it was broken (really??), said we had no authorization for repair, said it would cost $479 in addition to his service call of $89.95. We called LG back and talked to Jasun Watwood who informed us that Christine D. was wrong to say it would be covered and said they would cover only labor and that only the motor is guaranteed. Will never buy any of their products again. This machine cost about $640 plus accessories (plus the recent 89.95) and we expected it to last much much longer with normal use of one wash 5-7 times per week. No way would we give them any additional money so just ordered a different major brand for another $579. Disgusted. Alabama

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Stay away from LG products! We bought a top loading washing machine WT1101C Sept. 2014.  The transmission/pulsator (part # AEN73131403) broke off completely in the middle of August 2017, not even three years later.  Called LG and spoke to Christine D. who assured us it would all be covered and therefore scheduled someone from Mr. Appliance (who they obviously contract with) to take a look.   He looked at it for about a minute, said it was broken (really??), said we had no authorization for repair, said it would cost $479 in addition to his service call of $89.95.  We called LG back and talked to Jasun Watwood who informed us that Christine D. was wrong to say it would be covered and said they would cover only labor and that only the motor is guaranteed.  Will never buy any of their products again.  This machine cost about $640 plus accessories (plus the recent 89.95) and we expected it to last much much longer with normal use of one wash 5-7 times per week.  No way would we give them any additional money so just ordered a different major brand for another $579.  Disgusted.

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This report was posted on Ripoff Report on 08/30/2017 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lg/nationwide/lg-stay-away-from-lg-products-we-bought-a-top-loading-washing-machine-wt1101c-sept-2014-1396884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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