• Report: #1349070
Complaint Review:

Liberty Cable of Puerto Rico

  • Submitted: Wed, January 11, 2017
  • Updated: Wed, January 11, 2017

  • Reported By: Jose — OROCOVIS Other Puerto Rico
Liberty Cable of Puerto Rico
, nationwide USA

Liberty Cable of Puerto Rico

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 During the last few years I have trying to communicated with Liberty Puerto Rico about a continuos erratic Internet signal malfunction calling and writing for service and I have been ignored. I'm subscribe to 5 Mbs but I 'my only receiving 2.5 Mbs when working but don't last long. I experimented poor signal gain, signal drops, low speed, and lots more problems. I'm paying my invoice on time always, although I still not receiving service. I have been writing or calling almost everyday to Liberty to send Speed Test Reports evidence to demonstrate the Internet performance but they always comes with a new excuses and don't believe me ignoring my requests. Although the results are very clear and self explanatory they do nothing and the problem is that there is a two years contract and there is a early canceled fee of $200

no matter the service have been bad since day one. This is not fair for anybody who pay very expensive fee (approximately $70) for a non working service. [continued below]....

..... I already lost faith to get this issue solved that I rather preferred to cancel the contract and not keep fighting with them. My health is being affected because I am a disable and this is my best entertainment when my health situation get worst and can't do anything else. I have gave them a lot of opportunities to solve the problems but because the they don't believe me and don't analyze the data I send them frequently showing the speed test results, they says that everything is OK. Please help me solve this problem.


This report was posted on Ripoff Report on 01/11/2017 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/liberty-cable-of-puerto-rico/nationwide/liberty-cable-of-puerto-rico-1349070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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