• Report: #924019
Complaint Review:

Liberty Mutual Insurance Co.

  • Submitted: Tue, August 07, 2012
  • Updated: Tue, August 07, 2012

  • Reported By: anonymous — Phoenix Arizona USA
Liberty Mutual Insurance Co.
175 Berkely St. Boston, Massachusetts United States of America


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A couple of weeks ago I went to the liberty mutual ins. co. website & got an online auto quote.

To my great surprise, when you go to the part of the quote where you select your vechiles you want auto ins. for there were 4 vechiles in which to choose but I am single since 2000 & only one car & the other 3 vechiles belong to my exhusband & his wife.

On ins. sites they claim they get the C.L.U.E. report that shows claims for any auto or homeowner claims that a person has on their record. It is only suppose to go back 5 yrs. & I have divorced almost 13 yrs. & I have never even seen my ex's 3 vechiles.

The ins. co.'s are suppose to get their information from motor vechile dept. but they couldn't of since the last time I got my dr. lic. it showed I was single in 2004 so now not only are they not getting the correct info from the az mvd the ins. co.'s are going back way past the 5 yrs.

I tried talking to 2 people; one who was a supervisor & they could care less.

I filed a complaint with the BBB & the ins. still didn't care to fix the errors even though I offered to show proof of everything.

I also made a complaint with the az. dept. of ins. & will be contacting lexis nexis which is the co. that ins. co. get the clue report from.

I also found out my exhusband's son is on my clue report with his 2 vechiles. So any claims they have effect how much I pay for my ins.

And another interesting thing we live in 3 different addresses in 3 different cities in AZ & none of us on their vechile titles but their wives & nobody is an added driver to any of our vechiles except their wives.

The stupid person from liberty mutual told me on the phone & the  same idiot replied to my bbb complaint & keeps on saying just don't pick the vechiles that are not yours. She stupidly thinks that is a viable solution for having people on my clue report that should not be on there.

How utterly, stupid & moronic she is.

How would she like if everyone was on her clue report & everybody's claims would effect her auto rates?
 Apparently they're greedy ins. co's & I believe they are breaking the law.

She was so idiotic she told me her roomate is on hers & it doesn't bother her & she also told me nobody ever complains about it.

Everybody can go to lexis nexis & get their free clue report yearly with no cost.

If I still can't get this fixed I will be contacting az. attorney general's office  to file a complaint & if that doesn't work I wil be contacting  attorney because no one should be able to be on your clue report if you are single, have your vechile title registered to you & if you are the only driver.

Which is the case for me in all counts. I am so pissed off these idiots. They have no right to say they get this from the az mvd when they didn't.

This report was posted on Ripoff Report on 08/07/2012 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/liberty-mutual-insurance-co/boston-massachusetts-02116/liberty-mutual-insurance-co-wont-remove-additional-names-on-my-clue-report-on-their-924019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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