Liberty Mutual Insurance Ripoff, Deceitful, Lying, Bad Business Ethics, Poor Cust Service Blue Springs Missouri

As an ex-employee of Liberty Mutual, I can assure you that the only thing that Liberty Mutual is interested in is the mighty dollar. They treat their employees like crap and nepotism is rampart within the company. So, it comes as no surprised that their clients are also treated like crap. When I had an argument with my manager about putting clients first, I was told that I should be looking out for the best interest of the company, afterall, it was Liberty Mutual who was paying my salary. Liberty Mutual's slogan should be, "our policy? Not our responsibility!"

I also searched online for auto insurance, and Liberty was one of two companies that responded. They offered me much lower than what I was currently paying. The online contact required me to do a check by phone for the deposit, but since I don't do that ever, I called the local agent for Liberty here. All my information was already in his computer and he came out to my house to collect the check for the downpayment (I could have paid cash had I needed to).

Since that time, I did receive my first bill for 10% of the balance, and I can pay more to lower the balance further. My current payment is around $140, but if I do pay more, I can, in effect, lower my next 9 monthly payments to where I want - for example if I pay $200 now, I will only be paying around $130 per month. My previous company had just raised my rates from $160/month to $195/month as our min. liability was recently increased. I could conceivably have payments down as low as $100 per month based on this payment.

Needless to say, I am quite happy with them so far.

Ill explain after what I went though with this company years ago. Im sure there was no mistake on your part. Company has employees that excell in fraud.

1) Make police report in your state that broker is giving false information to the unsurance company, or company itself is submitting false info.

2) Find your local court and see if you can speak to a DA, or assistant DA. Let them know what is transpiring, and most of the time they will tell you what you need todo in your state and also most will go after the brokers. State loves imposing high fines for bad insurance companies so chances are most DA's will get on the Police dpeartments case tomake sre all paperwork is done correctly.

3)File small claims yourself or hire attorney to do it for you to collect false fees imposed after 2) is completed. Sorry, this will take time, but end result hopefully you wont lose what you spent and gained if done right.


Now for my story of Liberty Mutual. I had used this insurance company hen I was a kid by recomondation by friend who saved a lot. I was assigned risk (I noticed each year I was suppose to be off assigned risk with clean record, insurance companys always somehow managed each year after to say it will be another year I will be off) Oh sorry, back to story. I met with this broker who took my information, then did some calculating and came up with a $560 a year policy, instead of the $1400 everyone else said it would cost me. I was estatic.

Bill came and it was higher then what I was quoted, but then I also noticed it had 2 cars on the application. I called the company up and discovered all the information was wrong. Changed it and week lator I get new revision and my bill almost $1400 for the year again? I call the broker who yells at me I should have called him first. He gave them that info with someone elses address in order to give me this great deal. He then told me it was my tough luck and hung up.

What he didnt know is I recorded our phone conversation. Unlike other states, NY you can do this as long as your part of the conversation, and dont even have to tell the other. States that dont allow this, do it to protect the corporations, not the consumers, because its the consumers who need this more. Anyway, end result is I do a police report, talk to the DA quite a few times. Broker gets fired. I get my money back and go to another insurance company.