ED Magedson – Founder
Liberty National Life Insurance Company REVIEW: Commitment to customer satisfaction. Affordable life and supplemental health insurance through in-home and workplace sales.2001 3rd Ave South Birmingham, Alabama United States of America
Liberty National Life Insurance Company Liberty National Birmingham Alabama
If you are considering a "career" with Liberty National, think otherwise. It's not worth the investment. Consider yourself better off going to the casinos in Las Vegas.
Liberty National Life Insurance Company, of Birmingham, Alabama uses deceptive recruiting tactics to get agents to work for the company. It claims on its website that one can make up to $100,000 a year or more in his/her first year. It also says on it's website that with just 7 or 8 sales a week you can make a 6-figure income, which is not true at all. It all really depends on the how the customer wants to pay the premium.
I, a former agent, had made 6 sales in one week, and I only brought home only $36 that week. That was because the customers didn't want the premiums automatically deducted from their checking accounts. Liberty National calls the automatic premium deductions "bank budget" in their jargon. I lost 98% of my commissions on those sales simply because the customer didn't want to do the "bank budget" mode of payment.
One thing that Liberty National doesn't tell potential agents is the chargebacks and disallowances. Chargebacks means that you get paid on a submission of business one week and then the pay gets taken back on the next paycheck. If the company declines a policy, this is usually the case. A disallowance is when they don't pay you for writing up a policy because the customer had a lapse on a previous policy. Chargebacks and disallowances have cost me approximately $400 in commissions.
Another ripoff is on the website is that the company says its agents receive full support through in-depth training and management support designed to meet agents goals. I find this partially true. The training course is a lousy two-week course that is out-of-sync and the management is only concerned with the numbers.
My sales manager was a great manager but he quit after a couple months. This new manager I was put under didn't know diddly squat about Payroll Deduction enrollments and I wanted her to help me land a major business account. She was promoted because she made a lot of sales, not because she had any managerial experience. The District Manager was very unsupporting and gave me poor leads to go by. With no support, I decided to quit.
Finally, it takes a lot of effort to make a sale. You might spend $100 worth of gas and a few days to get a $50 direct pay sale. The only way you can complete a sale if a customer or family member has a checking account, which is a major burden because you can't accept any other payments besides a bank draft or check for the premium amount. There is also the risk that your sales will get declined. If there is an error on the application, you are charged $1. This is a serious issue and very dangerous because the company pays you solely on commission. The unreimbursed business expenses, chargebacks, and disallowances increase your chances for loss and you can actually lose money by doing this "career".
On my last week I had enough of Liberty National when I saw a $200 chargeback on my commission statement. One of my sales was declined and they took the money out my paycheck. I was only a couple dollars short from being in the red and having a negative commission balance. I quit because I didn't want to work hard for a company that I could owe money to.
So...If you decide to work for Liberty National, make sure you can afford to work for free and pay back any charges through future sales.
Really Upset Former Agent Birmingham, Alabama
This report was posted on Ripoff Report on 11/05/2006 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/liberty-national-life-insurance-company-review-commitment-to-customer-satisfaction-affordable-life-and-supplemental-health-insurance-through-in-home-and-workplace-sales/birmingham-alabama/liberty-national-life-insurance-company-liberty-national-birmingham-alabama-219217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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