Report: #852150

Complaint Review: Liberty Tax Service

  • Submitted: Sun, March 11, 2012
  • Updated: Sat, September 08, 2012
  • Reported By: LibLies — Tampa Florida United States of America
  • Liberty Tax Service

    United States of America

Liberty Tax Service Charging 400-600 dollars for simple tax returns Internet

*Consumer Suggestion: Ask for a Refund and read the papers

Show customers why they should trust your business over your competitors...

I was charged 530.00 to do my taxes. I had two W-2 and EITC and I have two children. I kept asking how much it would cost and was never really told. Then after my check came I saw I was charged 530 for fees plus another 50 for bank fees. An accountant would charge half of that. WOW, what a RIP-OFF. I hope they sleep well at night ripping people off like that.
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This report was posted on Ripoff Report on 03/11/2012 12:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Ask for a Refund and read the papers

AUTHOR: Mike Hawk - (United States of America)

Greetings. I am sorry to hear that you feel that you had a bad experience using a Liberty Tax Service office.

You have a easy solution, ask for a refund.  One of the documents you should have been given is a copy of the Liberty Guarantees. These are what makes Liberty so much better than the competition. One of the guarantees is that if you are not satisfied for any reason, you will get a full refund. Here is the guarantee copied from the Liberty Tax Service web site:

Satisfaction Guarantee Our offices guarantee every tax return service 100%. If you are not satisfied for any reason, the
office will refund your preparation fees.

Recommend you ask for a refund of the entire amount or maybe the amount in excess of what you feel would have been fair.  If after visiting the store you are still not satisfied then call the Corporate Headquarters at (800) 790-3863 and file a compliant, they will act very quickly, but try the local office first.  I am sure this will resolve your issue.

As to you stating you were not ever told the price and did not find out till you got your refund, that is hard to believe. There are several forms that you had to sign which indicated how much the fee was. As you had a bank product of some sort and were charged $50, recommend that you carefully review the documentation you were given, the fees are clearly indicated.

I wish you the best of luck and come back to Liberty next year.

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