Liberty Tax Service This fly by night tax company charged me $798.00 to prepare my taxes:however with my 239.00 promotion discount and my 30% off it cost me a wopping 559.00 for them to prepare my taxes. Then they are "g vineland, New Jersey

 My husband is in the a situation where they gave a credit for $2500 for school,but there is no and were no documents for school in the letters given to the tax preparer. We just got a letter from the IRS stating that his owes about $3000. He called the owner and the owner called him back and stated that there is nothing he can do. I was told that they would stand by their customer or pay for any mistakes that led to owing or get audited by the IRS. They have not! We have called again but now the owner can never be reached!

they did the same thing too my mother at the fairmont wv office and we after calling corp office and threatining too sue for 5000 got a sum of 185 of the 268 that wtas stole/

Greetings. I am sorry to hear that you feel that you had a bad experience using a Liberty Tax Service office.

While each Liberty Franchisee sets up their own billing schedule, and for a new Zee this can be difficult, you have a easy solution, ask for a refund.  One of the documents you should have been given is a copy of the Liberty Guarantees. These are what makes Liberty so much better than the competition. One of the guarantees is that if you are not satisfied for any reason, you will get a full refund. Here is the guarantee copied from the Liberty Tax Service web site:

Satisfaction Guarantee Our offices guarantee every tax return service 100%. If you are not satisfied for any reason, the
office will refund your preparation fees.

While it is "off-season", this office has posted open hours of Noon to 5 pm Tuesday and Thursday. Recommend you ask for a refund of the entire amount or maybe the amount in excess of what you feel would have been fair.  If after visiting the store you are still not satisfied then call the Corporate Headquarters at (800) 790-3863 and file a compliant, they will act very quickly, but try the local office first.  I am sure this will resolve your issue.

As to being a fly by night outfit, Liberty is the third largest tax preparation business in the US and slated to be number one by 2020.   Liberty recently celebrated it's 15th birthday.

I wish you the best of luck and come back to Liberty next year.

Improve each day!
Mike