Complaint Review: Liberty Tax
Liberty Tax Liberty Tax Services False advertisement, inflated prices, untruthful promises, deception, lies, poor customer service Santa Ana, California
The rate after the alleged 30% reduction was still $50 more than H&R Block. The person filing my refund was NOT TRUTHFUL when I initially asked what my fees were. She was in fact vague .. stating its about $230-something. NOT TRUE! My fees were calculated at just below $500! With 30%off! When questioned about her initial quote and given my simple tax form, she knocked an additional percentage off, which came to $261.
H&R Block standard fees for the same filing is $212. Since I was already at this office, I swallowed my pride and just agreed to the outrageous fees. Liberty Taxes also alleged a faster refund! NOT TRUE! I filed my taxes on the afternoon of March 4, 2013, and still no refund! H&R Block gets me my refund between 8 to 12 days! When I called to inquire about the status of my refund, the person answering the phone (Angela) has no explanation for anything.
I wish I had done more research on Liberty Tax before I decided to use their services. I learned that other states have pending class action lawsuits. The false advertisement promising a faster refund is unacceptable and the fees were never disclosed. I cannot imagine the countless, poor victims who do not speak English and have no way of paying upfront for filing their tax returns. Mind you, I too would have missed the fees if I had not looked over the forms before signing them. If there are any attorneys out there reading this, please contact me. I would like to hold Liberty Tax accountable for deceiving the public. Thank you.
This report was posted on Ripoff Report on 03/19/2013 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/liberty-tax/santa-ana-california-92706/liberty-tax-liberty-tax-services-false-advertisement-inflated-prices-untruthful-promises-1036192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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