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Report: #1334352

Complaint Review: Lifesmart Products - Internet

  • Submitted:
  • Updated:
  • Reported By: Zachary — Breckenridge Colorado United States
  • Author Not Confirmed What's this?
  • Why?
  • Lifesmart Products Internet USA

Lifesmart Products CSR11 and direct supervisor Lifesmart not honoring manufacturer's warranty listed on Source Green Heat website which they support/are responsible for Internet

*Author of original report: Website now changed

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I purchased a Source Green Heat product from a Walmart location, and the unit had a heat coil go out 3 years to the day from date of purchase. I checked the manufacturere's website, and their FAQ lists that "The heater comes with an automatic 3 year limited manufacturer’s warranty at the time of purchase. Your receipt is considered your proof of purchase and registration." I submitted an email inquiry regarding my warranty, and had the message come back as permanently undeliverable. The next day I called the company and was told that that website is no longer valid or active, even though there is a copyright date of 2016 at the bottom. The company is claiming that because my particular heater model is not listed on the website, that the 3 year warranty does not apply, and they refuse to replace the product. The warranty policy listed does not specify that any particular models are excluded, or that a product had to be purchased after a certain date for the warranty to be valid. The company has been extremely rude to me, the supervisor I spoke with would interrupt me before I could even finish a sentence. I paid $130 originally, and the representative I spoke with, CSR11 (are they not people, with names?) actually said "in our disposable world I would expect products to break and wouldn't spend so much on a heater in the first place because I don't have the need or that kind of money." I responded saying that it sounded like the company makes products to be broken, she insisted they don't. Very displeased with how I was treated with this company. If a policy is listed on your company website, or a company that you are responsible for, then that policy should be honored. 

This report was posted on Ripoff Report on 10/21/2016 10:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lifesmart-products/internet/lifesmart-products-csr11-and-direct-supervisor-lifesmart-not-honoring-manufacturers-warr-1334352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Website now changed

AUTHOR: - ()

POSTED: Friday, October 21, 2016

Today, 10/21/16, the company changed their sourcegreenheat.com website to re-direct to the Lifesmart website. Prior to 10/21/16, the website showed the return policy as quoted in original report. It was clearly changed in response to my negative interactions with staff as well as Facebook post I made denouncing their service. 

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