• Report: #1107701
Complaint Review:

LifeSmart Products

  • Submitted: Tue, December 17, 2013
  • Updated: Tue, December 17, 2013

  • Reported By: Jennifer — Decatur Georgia
LifeSmart Products
3401 Custer Rd., suite 127 Plano, Texas USA

LifeSmart Products Company does not repair/replace their products Plano Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased one of this company's infared heaters through Groupon.  When it arrived and did not work, I followed the instructions in the manual that came with the unit to obtain service and support.

I called their 866 number, where I stayed on hold for 45 minutes, only to get disconnected.  I called again immediately, this time leaving a message as instructed, with all the information requested, expecting a call back within a couple busines days.

Four business days later, I called them again and held the line for 15 minutes this time before being disconnected.  I rang back again immediately, and actually got a person who was cordial, but unappologetic, and told me that since the unit never had worked...would not even turn on, I should just return it to Groupon for exchange or refund; that essentially their warrenty covers only "functional" parts; and since my unit never functioned, it was just defective and not eligible for warranty repair or replacement.

I should have known, the first page of their owners manual is information on how to obtain service and support! And the second step in obtaining help with one of their expensive, not working, products is for the me, the customer, to "be paitient, clear, and concise" when calling them!

Rude and condescending.

Groupon, on the other hand, APPOLOGIZED immediately when I called them...for just SELLING me an item that did not work.  They emailed me a return shipping label.

I'm glad Groupon stands behind the products they sell, even if the company that manufactures them does not.  LifeSmart should take some lessons in customer service from Groupon.


This report was posted on Ripoff Report on 12/17/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lifesmart-products/plano-texas-75023/lifesmart-products-company-does-not-repairreplace-their-products-plano-texas-1107701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on LifeSmart Products

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?