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Report: #561951

Complaint Review: Lifestyle Family Fitness - Reynoldsburg Ohio

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  • Reported By: David — Columbus Ohio United States of America
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  • Lifestyle Family Fitness E. Main St. Reynoldsburg, Ohio United States of America
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Lifestyle Family Fitness Does not give money back and refuses to cancel account properly Reynoldsburg, Ohio

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I joined Lifestyle Family Fitness at the end of July 2009. I was happy with the facilities and actually enjoyed working out there as the facility was well taken care of. I enrolled at The Ohio State University is September and called in to see what I had to do to cancel my membership with Lifestyle, because I would just use the facilities on campus. I was told by "Blake" that he would go ahead and cancel my membership and I didn't need to do anything else. My girlfriend also enrolled with me and he said that she would be cancelled to. I didn't see a charge on my account for September, October, or November. However, in December I saw a triple charge on my credit card for both my account and my girlfriends. When I called in to see what was going on I was told that since I didn't sign anything my account was still open.

When I told them that I hadn't used the facility in those 3 months I was given a run around and was told there was nothing they would do about it. When I called the corporate facility in Florida, I was told that it was handled by the club. When I called the club back they said it was handled by corporate. I called corporate back and spoke to a supervisor named "Mary" and was told that even though I was told it was already cancelled I would have to pay for the three months that I didn't use it. I disputed the charge with my bank and had it removed. Lifestyle then threatened to put this on my credit report as a breach of contract. I only wanted to cancel them for the school year and then go back in the summer, but after the way I was treated I will not be back. It cost me $150 to cancel both accounts. When I brought this up to the club manager "Tony" I was blown off and told that it was in the contract that they could charge me. There are plenty of other gyms out there, and I would recommend any of them over Lifestyle.

This report was posted on Ripoff Report on 01/29/2010 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lifestyle-family-fitness/reynoldsburg-ohio-/lifestyle-family-fitness-does-not-give-money-back-and-refuses-to-cancel-account-properly-561951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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