ED Magedson – Founder
Lifestyle Spas5830 Sepulveda Bl. Van Nuys, California United States of America
Wow! And not in a good way. I am just plain flabergasted at how the owner Jeff speaks to his unhappy customers. I bought a new Jacuzzi in February and had it installed in March. The levers for the lift were defective. It took several calls and a few arguments with Jeff to get them to admit that this was a manufacturer defect and not "my fault". Yes , Jeff tried to blame it on me. Unbelievable. He yells at you and blames you until you just give up. I paid full price for a scratched up spa that after 4 months has a lift that lifts correctly. No compensation for my inconvenience was offered. In fact he felt that I jerked him around. On the other hand his sales rep Jim B. is outstanding. It's just too bad he doesn't work at a better place. It does explain the 5 star comments prior to my 1 star. I hope this helps someone avoid being jerked around by Jeff.
All I wanted was a new beautiful working spa and that is what I paid for. I specifically went to a local store so that I could count on the future customer service. I was willing to pay more for that. Well, I won't be using them ever again so I paid for nothing when it comes to customer service. I do plan on buying a new spa for my rental home but, Lifestyle Spas will not get my business. Buyer Beware!
This report was posted on Ripoff Report on 09/15/2010 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lifestyle-spas/van-nuys-california-91411/lifestyle-spas-lifestyle-pools-and-spas-lifestyle-outdoor-do-not-be-fooled-van-nuys-cali-640928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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