Report: #1034967

Complaint Review: Lifetime-Fitness

  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013
  • Reported By: M M — chanhassen Minnesota
  • Lifetime-Fitness
    Corporate Blvd
    Chanhassen, Minnesota
    United States of America

Lifetime-Fitness Termination not honored - kept my $$ a month Chanhassen, Minnesota

Show customers why they should trust your business over your competitors...

Signed up for a membership on a Wed, went back in teh following Monday to cancel.  They have a 14 day cancellation policy for new members.  Was told to go in and physically sign, which I did.  They had a week to process my cancellation.  They went ahead and charged me for the first full month of membership.  I called immediately and was told to 'not worry'. 
A week later, the money had still not been refunded.  Called again, different rep.  Was told that the cancellation had never been processed.
Called 'Kevin" and addressed the issue and he danced around and never did tell me when canceled.  But to 'not worry, sometimes these 'things' take awhile".
Called a week, later no refund.  Left message for Kevin, no callback.
Called again another week later, no refund, left message for Kevin, no callback.
It's now been a month and I'm sure I'm going to get charged for another month.

They're lovely and friendly when they're taking your money, but not when you want it back.
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