Lifetime Fitness Greed is good at "Nickle'n'Dime Fitness"! Warrenville Illinois

Greed is good at Nickel'n'dime Fitness (Warrenville)!

The management at Lifetime Fitness are masters at ripoffs and runarounds. Do not give these idiots a debit card number or checking account number! Use a credit card so you can request a chargeback.

The first problem I encountered was when I worked with a personal trainer. I renewed with him after completing the initial round of sessions. He was fired shortly after I renewed and there were no other trainers that had suitable schedules.

I made many calls to the "club manager", who would do nothing but transfer me to the "training manager". All calls ostensibly transferred to that phone went to voicemail. I made multiple calls to the "training manager", again all calls went to voicemail. I made multiple calls to the "customer service" department, equally unsuccessful.Your calls will not be returned, nor will your voicemails be answered.

I called my credit card company and requested a chargeback for non-delivery of services, which resulted in a refund in full.

The 30-day cancellation policy (either by certified mail return receipt requested, or by visiting a club prior to the 5th of the month) is a real ripoff. These jokers will not take a cancellation by phone, and make it as inconvenient as possible for members to cancel.

K
Chicago, Illinois
U.S.A.