Complaint Review: Lift Truck Service & Supply Spring
Lift Truck Service & Supply Spring E W Flat Rate Repair LLC / Charles and Eric McKenzie I have never seen a company that treated their customers the way this two companies done and I am going to file theft charges on them through the county clerk! Spring, Texas
*Author of original report: It is a whole lot differnet when the truth is told.
*Author of original report: Nice try but no dice to the owners of Lift Truck Service & Supply and subcontractor. You can say what you want to the public to make them think otherwise but it still looks like you are hiding!!!
*REBUTTAL Owner of company: Rebuttal
I called Lift Truck Repairs & Supply in regards to my Forklift that needed a cylinder head job and some small work that needed some small things to get repaired as well but the main reason in contacting this company was for the cylinder heads that I knew for a fact that went bad!
See I am a mechanic myself but I am so busy to sit down and read about a Diesel motor and how it operates. I work on restoring vehicles and making them run as they did when they came off the showroom when they were new. As for forklifts I know nothing about so I left that to an expert well at least I thought he was one according to his website.
See I read this on his website and this is why I choose to work with this company. I called the company and spoke to a man. He said he name was Charles and we spoke about my problems and we talked about the Forklift and what I knew what was wrong with it he asked me where and how I knew that was the problem and I told him what I did in my profession and I also told him that I knew nothing of Diesel and the operation of said Forklift.
I told him I could fix it but did not have the time to read about the operations of Forklift and the operations of said tow motor. So I wanted an expert to work on it and when he told me what he could do for me and that Forklift.
He pointed out what was on the website and we talked about what he can and would do for me. He sounded like I do when I sit and talk to my customers and made me feel very satisfied that he was the man that could get the job done.
See he told me that he will send his techs to my business to check on it and he gave me a cost for that service call which was $175.00 if they didn't fix the Forklift. His techs showed up on a Tuesday morning in a truck with no signs but they did have the tools to start the diagnoses on the problem on the Forklift.
As they worked on it they could not turn on the Forklift and it would not start so I spoke to Charles again and I agreed to send it to his shop at 4008 Louetta in Spring TX which is a five minute drive from my business.
Well after reading his website and speaking to him I felt that it was a wise decision to do and what I did not know is that by reading all of this was not the wise thing to read and even after speaking to Charles it wasnt the right thing to do! Read this and then you will see why I made that decision to send it to him.
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See after reading this I was sold into his deceptive practice.
See he told me that he was going to send a tow truck to pick the Forklift and I approved the tow if he was going to send a tow truck! He said that the tow truck company was going to charge me $200.00 to tow my Forklift to his location which was at 4008 Louetta Rd in Spring TX.
Well that did not happen the way he said it was going to happen he sent me a man in a one ton single axle truck. Yes that is a pickup truck that was hauling a trailer behind it that had a wrench on it that did not work. I had to help him repair his wrench to get it to work. I even had to help him load it onto his trailer and to top it all off he didnt even have an invoice to give to me for the hauling of my Forklift. See I have tow trucks in and on my fleet but the roll back that I have that would have been able to tow my forklift to him has been down and with building material on it and that is why I need my forklift fixed to remove the material and place it away from the driveway.
Charles sent this guy and his name was Eric McKenzie. I asked him what happen to the tow truck that he was supposed to have and he never answered me with an answer that was acceptable he kept on changing the subject, but I knew what it felt like when nothing goes your way so I just left it at that. I asked him if he knew where Charles shop was and he knew how to get where my forklift was going and he said yes I asked him for the address and he said that he did not have it but he knew how to get there I asked him for an invoice and he told me he did not have one because Charles Text him that morning to pick up my forklift. At that moment I started to rethink this but then I started to think maybe since this guy did not come in a tow truck maybe the other person that had a tow truck broke down and Charles sent this guy instead because we had an appointment to have it picked that day so I let it go!
See I was going to give him cash for that tow which wasnt a tow it was more like a haul and so since he did not have an invoice I paid him with a check and took all of his information that was on his truck and on his trailer.
I had a funny feeling yet I took Charles word that he was going to have it towed to his shop and have his mechanics look at it and tell me what it will take to get it fixed and the price in how much it would take to get it done. I let it go for two days and when I never got a call from Charles I called him and the only thing he wanted to know how much was I welling to spend on this old forklift and that was what he said. (OLD FORKLIFT) I told him that it might be old but it was getting the job done and I needed it fixed! Yes I got a little upset but never hinted it to him that I got that way!
Remember he still has my forklift so I went along and asked more questions he kept saying he wanted to know how much I wasnt to spend! I told him that I have experience on working on motors but did not know how the diesel operates and in the way they work. They were set up the same but the injectors and the fuel pump were all right next to the part that needed to come off. See the injector wasnt that hard but the fuel pump was right underneath the injectors and those injectors cost right about $150.00 each and there is four of them and I did not want to break them and the fuel pump is and I know how much they cost because I already had to replace it and that cost would be $2700.00 because it is so old and they do not keep that pump in stock it will come from Japan where that forklift was built and where it came from.
I placed my trust in this company that I wanted to fix my forklift at I spoke to Charles and he sounded like he knew what he was doing and the website looked the same he answered all of my questions and he even pointed out that he needed a help towing some of his jobs because the company he was using sometimes could not pick up his jobs in a timely manner. I agreed to help him as soon as my forklift fixed!
Well on 10/30/2012 I called Charles he said that his Mechanic was going to give me a call and talked to me about that forklift. I waited and never got that call. The next morning I called Charles and he never picked up, but as soon as I hung up from that call my phone went off and it was this guy Eric McKenzie and I could not understand who and what he wanted. He spoke like he was drunk. I do not know if he was drinking but he sounded like he was I asked him if I could help him thinking that he was a client then he started to talk a little better.
He started to ask me where I stood at on my forklift I was stun when he said that I told him that the forklift was at Charles shop and if it is there I want it fixed! He said that he had my forklift and he wanted to know where I stood at with the forklift. Again I was stun! See I was under apparition that my forklift was at Charles! So I asked him how did he get it and where was he? He told me that he picked it up from my shop.
When I heard that I told him that I will call him right back I hung up and called Charles he answered that time and I asked him what was going on? He answered me and told me that he was done he was out and I would have to deal with Eric McKenzie for the repairs to my forklift. Again I was stun when he said that and he argued the fact that I did not give him permission to work on it and tried to tell him that he never gave me a price the only thing we talked about if I was welling to fix that old forklift. I did tell him that he can work on it but if got over $1500.00 he was to stop he told me that he would need money up front because he was afraid that he will not get paid.
I told him that I do not give money up front for any repairs for those reasons I told him to work on it and when he was done to call me and I will pay him at that time but I needed to know how much it was going to be before he started the job. Charles would not let me finish what I was trying to say he kept on cutting me off and telling me that he had clients in front of him and he was too busy to talk to me. He hung up and then I called Eric McKenzie and again he was not forthwith in what it was going to cost I knew already I was on unstable grounds and I need to be very careful in what I say.
Mr. Eric McKenzie was acting just like Charles and he would not let me talk I kept asking him what and why he needed money from me upfront when I still havent got a price from either of them. He was acting like a person that had something to hide or like he wanted to keep my forklift.
See I already have $200.00 spent on it already to get them to tow it to them and to tell me what it would take to repair it and up to this point I have not once heard a price or what was wrong with it. All Eric McKenzie told me that my heads were at the machine shop to see what was wrong with it. See he was asking me for money and he still havent got the information on what was wrong with my heads that came off of my forklift!
I asked him several times and several times he just changed the subject so since he was not being forthwith with the information that is needed to repair my forklift I made the decision to cancel the repair order and just pick up my forklift. He got even more combated he started to get mad and he kept on wanting me to let him fix it. I told him that I did not trust him and asked how much I owed him for what he has done to my forklift. He said $400.00 at first and told me that he wanted three days before I would pick it up. I told him no I wanted that day and he said ok and told me that he will have it ready at 1: pm.
I told him that I need a invoice on that and he said ok then he asked me for my e-mail address which I told him that I gave it to him when he came to pick it up and he said it was wrong. I told him I been having that e-mail address for years and I do not make those kinds of mistakes. I told him to give me his and I will send him a test page.
He got it and then he sent me an invoice but the price went from $400.00 to $497.95. He charged me $60.00 for the heads that were not done and then he charged me taxes for labor which was $37.95 for the grand total of $497.95 and as I took this all in I decided to get an outside tow truck to be witness to this mess. I called in a roll back to pick up my forklift.
I had him meet me at a address that Eric McKenzie gave me on the invoice that he e-mailed me which was on the other side of town where it should have been in the first place the address was 14311 West Belfort. Sugar Land, TX 77498. When I went to give him the money I passed it right up I looked for his shop and I was looking for a building that a shop would be in and when I finally found him he was not in a building nor a shop it was a storage facility and was not a place to run a business out of. I never have seen a place like that where someone was having a business and running it out of a storage facility.
See I look up his website and the address wasnt that address it was 6642 La Puente Dr, Houston TX 77083 and there is another one and it is 8518 Brompton Place Drive Houston, TX 77083-5287 but the one where my forklift was at is not even on his website and it was full of forklift and it looked like that he was hiding the because I asked to see my forklift before I paid him and he refused to show me the forklift and I have never seen that happen I never paid for work that wasnt done yet he wanted me to pay him upfront.
So with all of this said and done I am not recommending that you do not deal with these companys what I am saying that these two companies are doing something that is not ethical or have any morals in how they treat their customers. So if you need to have your forklift worked on I recommend that you use another company other than these two at least until they can prove what they did was in good standing to all us.
This posting was written on 11/02/2012 at 3: pm.
This report was posted on Ripoff Report on 11/02/2012 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lift-truck-service-supply-spring/spring-texas-77388/lift-truck-service-supply-spring-e-w-flat-rate-repair-llc-charles-and-eric-mckenzie-963864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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