• Report: #1039927
Complaint Review:

Light in th box

  • Submitted: Tue, April 02, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Chloe — Calgary Alberta
Light in th box
Internet United States of America

Light in th box Fraudulent Return Policy & Defective Products. Internet

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Website claims "If we shipped you a defective or damaged item: You are eligible for a full refund or exchange."

I received a Bridesmaid dress that had pleats missing, zipper bunching and one side of the dress hangs lower than the other. I provided pictures to customer service and asked for a refund due to a defective product.

Three times they have offered me a partcial refund. $40, $66, and today $80. The other option is to send it back at my expense. $185 dollars to ship back a dress that cost me $200. I'm contacting my credit card fraud department today.

Light in the box does not care about their customers. They have your money and know you won't return the product because you'll be out even more money. 

This report was posted on Ripoff Report on 04/02/2013 07:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/light-in-th-box/internet/light-in-th-box-fraudulent-return-policy-defective-products-internet-1039927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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