Report: #1014083

Complaint Review: lightinthebox

  • Submitted: Thu, February 14, 2013
  • Updated: Mon, February 25, 2013
  • Reported By: wendy — london Other United Kingdom
  • lightinthebox
    some where in china
    Internet
    United States of America

lightinthebox i ordered a dress and when it arrived it was not made correctly i have tryed to contact the company for an address to send the dress back but no one will answer me could some one help me please china, Internet

*UPDATE Employee: LightInTheBox

Show customers why they should trust your business over your competitors...

i ordered a dress from lightinthebox company, when it arrived it was damaged i e mailed for an address to return it and they will not supplie the address for me, the question is why not i have no way of contacting except by there way of letting me which is ridiculous if any one knows of a way of contact for this company please let me know also do not order from this company i wish i never had its cost much more than i expected
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This report was posted on Ripoff Report on 02/14/2013 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lightinthebox/internet/lightinthebox-i-ordered-a-dress-and-when-it-arrived-it-was-not-made-correctly-i-have-trye-1014083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

LightInTheBox

AUTHOR: LightInTheBox - (China)

Dear Customer,

Thank you sharing your shopping experience with us! We will issue you a full refund via email based on your purchase. Please contact us at feedback[at]lightinthebox[dot]com. In the meantime, you can open a Customer Service ticket and be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center:http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Customer satisfaction is our #1 priority, we hope you could give us another chance to meet your shopping expectations!

Thank you,

LightInTheBox.com 
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