Complaint Review: Lillian Vernon - Internet
- Lillian Vernon Internet United States of America
- Phone:
- Web: www.lillianvernon.com
- Category: Bait-and-Switch
Lillian Vernon Unauthorized charges to credit card for over a year: Deceptive Practices: Unresponsive Internet
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I placed an order with Lillian Vernon last year (Dec 2009). My husband takes care of the bills so I did not see that they have been charging us $14.95 a month for over a year for something called Lillian Vernon Rewards I called the number listed next to Lillian Vernon Rewards on my credit card statementto inquire about this and they are only open M-F for limited hours. I then called Lillian Vernon customer service and was told I agreed to this charge when I placed my order. I explained that this was not the case and if so, the website is using deceptive practices. The woman insisted that I had agreed to the charges. She said there was a pop up when I placed my order and I clicked on it to agree to it. If I did click on it, it was probably to close it. I asked to speak to someone else and she hung up on me. I can tell you that I would NEVER pay $14.95 a month for this service.I'm not even sure what this service is. I called my credit card company to dispute these charges.I am certain I will not be ordering from Lillian Vernon again and I will be sure to let my friends, co-workers and acquaintances know via email and web the deceptive practices used bythis company. An Internet search for Lillian Vernon Scams revealed this as an ongoing practice.
This report was posted on Ripoff Report on 12/18/2010 02:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lillian-vernon/internet/lillian-vernon-unauthorized-charges-to-credit-card-for-over-a-year-deceptive-practices-673084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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