Linkshe Facebook advertisement The product offer is not the product advertised the product is of very poor quality Internet

I purchased product from this company based on facebook ads. When recieved the product is was nothing like the advertisement, very poor quality material. The company advertised on there web site they have a retunr policy but i have been fighting with this company to get a return address.  they are not willing to follow there own policy. 

Below is the current ticket information. 

Ticket Details
Ticket: T8368521777
Topic: Return/Exchange
Secondary Topic: Choose a Reason
Question: Item is in poor quality.
State: Processing
Full Name: tammy.loving@gnivole
Reply

Adminstrator At :04/05/2017 15:20:51 PM
Dear customer,we feel sorry that you are not satisfied with our product.Our price of your order is very cheap,it is not so perfect like some expensive item, pls understanding ,but we will do better.If you can keep your order,we will refund you 10%-15% of your order to make up your loss.Because if you want to return or exchange your order,you need to pay for the shipping fee,the price of the shipping fee is a little expensive.

tammy.loving@gnivole At :04/05/2017 19:52:52 PM
No i dont want any discount of your crappy product i want my money refunded - MY ENTIRE COST FOR THIS PRODUCT and at this point i dont want to consult with customer service any further i want to resolve this thing legally. You are falsly advertising merchandise and have facebook backing it we will resolve this thing via other means as you are not willing to adhere to your own policy.

Adminstrator At :04/01/2017 11:38:48 AM
Dear customer,sorry for all inconvenience, Before we help you to return your order,we need to make sure something. Our products are brand new.About the material,we can make sure that our product have good material. If the quality or size of the products have any problem ,Pls take photos of our products and add them to our attachment,we will check them for you.If you cannot add them to the ticket,pls send them to the info@linkshe.com

tammy.loving@gnivole At :04/03/2017 20:37:13 PM
I want to know were to ship this product back it has not been worn because it is poor quality.
I will be going to social media at this point since this appears to be much more than false advertisement. you suggest you have return policy it doesnt say you have to jump to hoops to return this poor quality material.
I want to work with someone at this point that i can get a return shipment authorization form. NO MORE GAMES THIS IS ridiculous.

Customer Support At :03/31/2017 19:51:07 PM

Please consider the low price of the items. And sometimes customers have quite high expectation. We have been trying best to offer the best quality at this price. Hope you understand that.