Complaint Review: Linksys, Cisco - Irvine Nationwide
- Linksys, Cisco linksys.com/ Nationwide U.S.A.
- Phone:
- Web:
- Category: Computer Service & Repair
Buy Linksys If You Enjoy Days On The Phone With Undertrained Tech Support Hold, hang up, no return calls Irvine California
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I have had a linksys router and a dapter for a little over three years, in those three years i have spent at least 48 hours on the phone with these folks. Not only have thier products not worked on a consistant basis but when you try to call to fix your problem most of the time they find a way to make your problem worse. Over the years i have been hung up on, transfered to just about every service tech in the company, promised a call back that never comes. They have many excuses, 70% of the time they attempt to blame it on your isp, the other 30% is a mix of warentee problems or lack of support from the knowledge base. in other words they are incapable of helping you 24 hours a a day!
I am currently in my 7th hour of being on the hold, im writting this to the sweet sound of a gritty female voice telling me all about their award winning service. I have a wireless usb adapter for my desktop which is a month too old to quilify for technical support but, for $28.00 they would be happy to fix their faulty product, after insisting that i speak to supervisor after supervisor, im still yet to get thigher than level 2. im on my last nerve, i need something done and fast.
Tom
Fort Lauderdale, Florida
U.S.A.
This report was posted on Ripoff Report on 06/03/2008 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/linksys-cisco/nationwide/buy-linksys-if-you-enjoy-days-on-the-phone-with-undertrained-tech-support-hold-hang-up-n-336829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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