I decided to make my first purchase on Liquidation.com. I'd followed the website for months, and was interested to see if it was a viable way to make a little extra income on the side.
I purchased a lot of "shelf pulls" from the a seller. I noticed a number of other bidders purchased from this seller, so I thought there must be something to it. I'd also followed Liquidation.com stock (NASDAQ listed), which seemed to have some good runs, so again, thought there must be something to this.
The seller offered a "Lot" of approx. 60 items, using high-end designer names in the header and picturing a few. However, the "Manifest" (seller's detailed list of the items) didn't list all 60 items, just a vague representation of the Lot by naming a few of the best items, with pictures. I knew, therefore, this was basically a "grab bag", but thought I'd take a chance, reasoning they'd stock it generously with mostly good items of value, to at least recoup the average bid price and, I thought, have some margin for profit left.
I received my shipment from the seller. As I went through the stuff, I realized I'd been "had". There were of course the few valuable items pictured and named in the Manifest, but the bulk of the rest was low-value, difficult to sell items. It seemed in particular they unloaded a lot of Christmas holiday kitsch on me. Most of the stuff enclosed is either unsaleable, or difficult and time-consuming sells. (I know, I've had the stuff on eBay and hardly anything's sold so far, maybe if I drop the prices to next to nothing). Another thing is that several of the items were not "shelf pulls" as they claimed, but marked "salvage" right on them! It was also clear a few of the other things were returns. A couple of items were damaged.
I'll will be lucky if I recoup half the $500+ I spent. (Which included expensive shipping and other fees).
Here's the problem I have: From what I can see, Liquidation.com has rather poor consumer protection policies. It's kind of a "pay your money and take your chances" thing. For example, they should REQUIRE A FULL, DETAILED MANIFEST LISTING of every included item by EVERY seller, otherwise there's likely to be monkey-business. Also, they have poor to no FEEDBACK MECHANISM for buyers, as eBay does, for example. For these and other reasons, I'm sure many sellers have gotten away with ripping people off and Liquidation.com apparently doesn't want to stand in the way, perhaps not wanting to lose their business.
I've seen company reponses to numerous other complaints like mine about Liquidation.com. Typically, statements like "we have many happy customers, but unfortunately some have bad experiences". Well I suspect it's a pretty good number- not just the occasional one. I think this goes on all the time.
I will NOT deal with this site again, it's just too risky and frankly, I don't even understand why bids go so high on many Lots for sale, because I've noticed looking at the Manifests of those and stated condition the value just wasn't there to justify the bids received! It seems there must be a lot of inexperienced people out there being taken advantage of.
Consumer beware, you had better know what you're doing here or you can easily become a sucker. I guess there are an awful lot of Americans trying and hoping to make a little extra income with this in these tough times and I would guess many will be disappointed. The sellers, and Liquidation.com, are apparently making some good lettuce but as usual, the American consumer frequently gets the raw deal.