literature and latte Scrivener Softwarwe Accepted payment for software but no license provided. No response to numerous emails. Internet

Accepted payment for software but no license provided.  No response to numerous emails.  Please refer to email thread below to which I've received no reply:

Thank you for your reply, Astrid.

 

I wasn't alerted to a restocking fee in the click through purchase price, but I'm sure that the reason is buried among the hundreds of lines of text on the L&L web page.  

 

As you might recall, Astrid,  the license was never activated.  I'm thinking that perhaps I would just keep the Mac license and give it to my daughter who has a macbook

 

I'll go ahead an complete the transaction for the mac version.  Just please just let me know it's okay for Sarah to download Scrivener for Mac, and activate via my forwarded email.

 

Let me research further about cloud use, project synchronization security and I'll decide what I will do on buying for Windows within the next 28 days.

 

So bottom line is L&L sold one Mac license yesterday and may also sell me a Windows licence pending my research and trial experience.

 

Is that fair?  I think so and I hope you do to.

 

Best,

 

--rick

 

 

 

 

 

 

 

I'm sorry if my initial request was unclear.

 

I don't think you understand what I've been asking.   Please excuse my all caps:

 

I WANT MY MAC LICENSE TO WORK.  I PAID FOR IT.  WE DO NOT WANT TO PURCHASE A WINDOWS LICENSE AT THIS TIME.  PERIOD.

 

All I am asking for it to have the Mac license activated.  If you black listed the first one, then please issue me a new license number.  

 

If you are unwilling or unable to accomodate this lawful request, than as the seller has negated the contract unilaterally and is obliged to fully refund the payment.  Failure to provide either a license as purchased or a refund will be the basis of a chargeback from the Mastercard credit card dispute transactions department.

 

We'll let you know within 30 days if we decide to purchase a Windows license.

 

Thank you for understanding what I am asking for.   Let me know if you have any questions. 

 

Best,

I'm sorry if my initial request was unclear.

 

 

The enthusiasm of these testimonials is quite impressive.   It's typical of marketing departments not to share any endorsements that profess anything less than 100% praise.  This is why I almost never put any credence into what I read in the way of testimonials

Here's what I wrote on your FB page today.  For some reason, it doesn't appear but I kept a copy of the post with the expectation it would be deleted and blocked.

FB POST ___________________________________________________

Scrivener followers number 42K and growing every day. The success of L&L in their development has been impressive. Listening to users has apparently contributed to this success. 

But unlike almost all of the 42K users following on Facebook, I hope no one will be offended if I share my experience before L&L customer service deletes this post and blocks me from this FB page.

L&L dismissive attitude may be tied to the low price. This growth comes the disturbing cost of irresponsibility toward their promises. Hockey stick growth curbs happen when companies become too successful. I would not blame the CS team for their dismissive attitude. As with many web-based companies, providing a human voice in real-time via chat or voice is too expensive.

The CS managers and their board members forget that their success depends on their customers. As the owner of a small consulting first, I've never forgotten that my clients enable our team to be successful. 

We would never make a customer wait days for a response to a sincere, specific and articulate inquiry. More importantly, we would carefully read a customer's email so that we can respond to each and every point. Not simply read the subject line, the cut and paste what the boss instructed them to day. Pick a response that most closely matches, paste that non-sequitur response, add a disingenuous phrase-- such as "we thank you and we're so glad that we could help you". Please let us know how else we can be of disservice.

The key point is that after a writer user has paid their nominal fee for the software. Buy it. It's less than a lunch for two. But the learning curve is high. Even when you hire a training specialist at ten times that price, you also have to consider if your learning curve investment will be worth it. I've found "time saving, long learning curve" software to be a sophisticated form of writer procrastination.

Many writers, in some fleeting moments, wrote our best work when putting away all of our notes cards and file folders. We centered ourselves with mindfulness technique of choice. We find our inner voice. We channel what we've read and remember. If we are skillful, were enter what Mihaly Csikszentmihalyi describes in his work as the psychological concept of flow. 

en.wikipedia.org/wiki/Mihaly_Csikszentmihalyi

When such a useful product is priced so affordable, the what I call the "Comcast Effect". Comcast's customer service has prompted customers to take the time to vent on a number of web pages. Other than in public policy and political discourage on the web, there no wrath that a customer scorned by customer service. The term customer service has become an oxymoron in an Orwellian sense.

The slogan "We care!" is true for a CS departments. Unfortunately for the users, the care is directed toward L&L and not where it would be most useful. 

In closing, my experience has been L&L suggests that future users watch out for low prices. Low-cost support is worth what you pay for it.

-- Rick