We received an advertisement for loan remodification thaqt could save us alot of money. After talking to "Sydney Katz" and asking all the questions I could think of, I decided that she sounded very informed and knowledgeable. We sent $3500 for them to modify one loan and $3000 for another loan, totaling $6500. I made copies of all of our information from drivers licenses to bills to bank statements. After sending them every last piece of personal information, they contacted me a few more times saying they needed additional bank statements and pay stubs. After a few months of dealing with them, they suddenly disappeared without a trace. Phones were disconnected, fax machine was disconnected, emails were not returned. After almost of month of not being able to contact them, I filed a police report. Suddenly I received a call from "Ann Green" saying that she needed the paystubs and bank statements faxed to her. When I explained the situation and told her that I didn't want to send anything else until I had proof of the legitimacy of the company, I was told that the manager "John" had that information and that he would call me. When I spoke to "John", he became very rude and unprofessional and told me that the company had closed so there was no information to give. I had my husband call him after I got off the phone and he told my husband that he's not going to forward any information to us and when clients like ourselves become uncooperative and refuse to provide information requested, they cancel dealings with that client. When he asked them about returning his money "John" replied that there would be no money returned since services had been rendered. When my husband asked "What services?" "John" said that all that was required of his company was to provide our information and request an adjustment to our current mortgage holder, which was already done.
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