Report: #157707

Complaint Review: Little Giant Ladders

  • Submitted: Tue, September 20, 2005
  • Updated: Wed, August 22, 2012
  • Reported By: Des Moines Iowa
  • Little Giant Ladders
    PO Box 3100
    Springville, Utah

Show customers why they should trust your business over your competitors... is a great site. It's a site where regular people can go to read up on the scam lies like the Little Giant Ladder Company tells. Also, thanks to Jim in Burnsville, Minnesota for bringing this to the attention of folks everywhere about the BOLD-FACE LIES that this company tells. Also, thanks to Alan for giving Jim a "Right On" thumbs-up.

For everyone reading this report, I also want you to know that I tried one of these Little Giant Ladders. It is the very worst ladder I have ever been on. It's bulky. It's heavy. And it's a pain the a$$ to form into different shapes. It is not a time saver like the company wants you to believe.

I agree with Jim and Alan that there's a reason you don't see the Pros on This Old House using this Little Giant Ladder.

I really don't believe the lie that Robin Hartl tells when she says, "I don't feel safe on anything but a Little Giant Ladder."

Give me a break! If these worthless Little Giant Ladders have been around so long Robin, how come you didn't use them on Hometime? If you're such a "Pro" how come you didn't know?

How did you do all those shows being so "Unsafe" on other ladders? Well, the reason is, YOU ARE A LIAR! A PAID LIAR!

From what I see, Jim and Alan are right. Buy yourself a Werner Ladder for the right job. I work as a handyman here in Des Moines. Werner ladders have ALWAYS been safe for me. Despite the bold-face lies that Robin Hartl tells.

Des Moines, Iowa
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This report was posted on Ripoff Report on 09/20/2005 08:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Individual responds

Knock Off Ladders Safe - Really?

AUTHOR: ToUtahNow - (USA)

To those who depending on the knock off ladders, I'm guessing you don't use ladders as a living. I have been using Little Giant ladders for 45 years and have never had a problem. All of our trucks have multiple Little Giant ladders. They are the most stable ladders available at any price. I have had to replace a few Little Giant ladders but not because they failed. The only time I replace them is when someone steals one. How many 45 year old knock offs are still in service?

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#2 Consumer Comment

cost benifit

AUTHOR: Salty - (USA)

 the Little Giant is expensive, it is heavy. I bought it because it fits a specific need perfectly. Turns out it is more stable than any ladder I have used in the last 50 years. Most professionals would not send the price of this ladder. The weight is also a problem for professionals. Mine lives upstairs in spot that other ladders would not fit. I would not want to lug it from my truck around a work site. When I go on a job I take the ladder that it is suited for the job. If I need scaffolding, I use scaffolding. This ladder is good if you have a storage issue at home or in your RV.

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#3 Consumer Comment

Response to guy from Idaho

AUTHOR: Spurlockda - ()

No disrespect to the gentleman from Idaho who had the unfavorable ripoff report. I suspect he is an employee of the company that is a competitor to Little Giant. I served in the Navy for 30 yrs and the Little Giant ladders were in every aircraft squadron that I served in.  Most squadrons had multiple Little Giant ladders in all of the different skill workcenters.

i own two of the Little Giants and have never had any of the problems he described.

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#4 Consumer Comment

I'm a fan of Little Giant

AUTHOR: David - (United States of America)

I'm fifty years old and have worked outdoors for years and have been on many different brands of ladders. Little Giant has become my favorite just because of it's sturdiness. I have experienced more of a "tight rope walkers sensation" on some of the other brands.

Frank from Iowa's comments are a little over the top. I'm sure if other brands offered the same features as Little Giant their prices would be a little higher too. If the price seems too high for you, why get so upset and call people liars? You can purchase any ladder you want to.

My nephew fell off of a ladder and had facial reconstruction and and a friend (woman) fell and broke both ankles. When I heard about both of these tragedies I thought of all the times that I had been on ladders that made me feel unsafe.
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#5 Consumer Comment

Satisfied with Little Giant Ladder

AUTHOR: flyboy - (Canada)

Do not agree with the report criticizing the Little Giant Ladders.  I have the 22 foot 1A ladder and consider it the best ladder I have tried. 

Yes it is hefty but it is very sturdy and you can get the wheels on it to easily move it around.  Yes it does take some time to switch modes but do you want to have 3 or more ladders around so you can quickly use it? I use it as a step ladder, an extension ladder, and scaffolding. The extension ladders I have tried are wobbly, bouncy and I fear for my life on them.  The Little Giant is quick to adjust the height of the step ladder. 

I would recommend this ladder to my friends.  When I ordered mine from Vancouver, BC it was delivered to my door with the week.

Satisfied customer

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#6 Consumer Comment

Little Giant Ladder

AUTHOR: flyboy - (Canada)

Do not agree with the report criticizing the Little Giant Ladders.  I have the 22 foot 1A ladder and consider it the best ladder I have tried.  Yes it is hefty but it is very sturdy and you can get the wheels on it to easily move it around.  Yes it does take some time to switch modes but do you want to have 3 or more ladders around so you can quickly use it? I use it as a step ladder, an extension ladder, and scaffolding.  The extension ladders are wobbley, bouncy and I fear for my life on them. It is quick to adjust the height of the step ladder.

Richard Mowry
Alberta Canada
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#7 General Comment

How can you possibly say Little Giant's are bad ladders?

AUTHOR: David - (United States of America)

I have owned and extensively used numerous Little Giant Ladders for over 15 years.

I have used them in business as a contractor, in my home, and all around my storage facility to get at my products and supplies.  I do not understand how ANYONE can possibly put down the quality, stability or workmanship of these ladders!  They are heavier than I would like, but much more stable than all my other ladders from major brands such as Werner.  The little giants are the only ones I will use on their highest steps (even though you should not) since they still feel so stable.  I wish they would make a lighter weight model for carrying around my house, but I love them and would not be without them.  I just had to install a fixture over some stairs and the different height feature made it a breeze.  Everytime I have looked at the competition's new copy cat ladders, their lower quality (but yes also less expensiove price) left too much to be desired.  Maybe the author was trying to put down Little Giant for some unknowln reason, since everywhere else I have looked on the web, comments are more like mine, of loving these ladders

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#8 Consumer Comment

Little Giant and Werner

AUTHOR: Calvin - (U.S.A.)

I just purchased a 1AA Little Giant, and though it took forever to get here, I was quite delighted with the design. It is a heavy ladder, but it's a 1AA too. I purchased this Little Giant, as I've loved their ads on Saturday morning TV, and I've also sought to replace 2 ladders that I have at this time. The reason I sought to replace my existing ladders are 1. I'm a little larger than I was 20 years ago when I bought them. 2. I felt so unstable on my metal ladder when I was up on my roof cleaning gutters last fall; I felt I needed a 1AA tool for the job.

So last week I sent an instant message to a friend about my new purchase, and he immediately sent me the link to, with a Little Giant report from Jim in Burnsville. My heart sunk in my chest, as my ladder was days away at that time. I did give Jim's report a good read to explore his point of view.

Yesterday my Little Giant got here, and I've got to admit that unpacking the box was harder than figuring out how to use the ladder, except where the work platform was concerned. A quick read of the instructions solved my difficulties with the work platform, though I would not use this device to stand on despite the quality construction. So for the next 2 hours I practiced setup for all manner of configuration in its single component state. My Little Giant gets me closer to the work, with a stability that I never knew existed for a ladder. Unlike other ladders I've used though, it is important to insure all components are completely latched into place before use, which I find to be an insignificant trade off for the stability I experienced in respect to my other ladders that I have used. So that got me thinking to myself, self who made the other 2 ladders in the garage that are so scary to work with at roof top level?

My wooden A frame ladder is a Keller that's about 20 years old, and kind of handy when I change my bird feeders, or to gain access to items that only take me 3 or 4 steps off the ground. I will keep this ladder as its light. Then I wondered what the make of my aluminum extension ladder was. Sorry Jim, but my extension ladder is a 1A Werner, and has slowly deteriorated in condition over the years.

As I did an inventory of my Werner today, the swivel feet on the bottom have all but collapsed and stick in place. The rope it came with to extend the ladder was a useless type of rope, and got in the way of working. The catches that hold the ladder extended have always concerned me, because the pins that hold the catch to the ladder are poorly fitted. Finally, for a 1A ladder, my feeling of security greatly decreased the higher up the ladder I'd go. Much like some old motorcycles, my Werner has a wobble problem, which is still supposedly rated for my weight.

My suggestion for Little Giant and Werner are. For Little Giant I'd find a way to reduce cost, as I only side with Jim on his expense position. Perhaps a less extravagant use of your advertisement dollar would help. I will say though, where safety is concerned, I have been known to pay the extra dollar for a superior product. In respect to Werner, I'm taking your ladder in for aluminum scrap, as I think in today's market; I'll get more than I paid for it. It's just a worn out tool that served its purpose well, that has no lifetime guarantee.
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#9 Consumer Comment

Werner ladders are SAFE????? I challenge you to find a single case where a Little Giant has collapsed.

AUTHOR: John - (U.S.A.)

I first started using the Little Giant ladder over 15 years ago while I was in the Army and was impressed by their sturdiness. I recently purchased a Little Giant and am EXTREMELY pleased with the quality of the ladder. I have used a wide variety of ladders in the past, but I have never used as sturdy of a ladder as the Little Giant. If you think a Warner ladder is safer than the Little Giant, check out this web page:

I challenge you to find a single case where a Little Giant has collapsed.
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#10 Consumer Comment

Buy a werner ladder

AUTHOR: Alan - (U.S.A.)

I was in my local Costco store and saw a Werner ladder that will do everything the little giant ladder will do. It is rated for 300 lbs and the cost is less than 100 bucks. Little giant charges like 400 dollars for theirs. And it is made by Werner a major quality ladder manufacturer.
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