Complaint Review: LiveDrive - Internet
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- Author Not Confirmed
- LiveDrive Internet USA
- Phone:
- Web: www.livedrive.com
- Category: Internet
LiveDrive Livedrive bans me after accusing me to Breach their Terms of Use with no reason and explication Internet
*General Comment: we have decided to enforce our right to terminate your Livedrive® account
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I received this message from them two days ago.
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We are writing to advise you that your usage of the Livedrive® account has been determined to constitute a breach of Section 20 of the Terms of Use (the current Terms of Use are available at http://www.livedrive.com/terms-of-use). In the event of such a breach, Livedrive® has the right to suspend or terminate a customer’s use of the Livedrive® account, and in these circumstances we have decided to enforce our right to terminate your Livedrive® account effective 12 June 2014.
We would encourage you to take this seven day period to contact us to arrange an orderly termination of your Livedrive® account. In the event that we are forced to terminate your Livedrive® account without hearing from you, we will confirm the termination by email and make reasonable arrangements to facilitate you to access your data for a period of a further 28 days, after which period we will permanently delete your data in accordance with our data retention policy. We will have no liability for inability by you to access your data following deletion of your data.
In order to facilitate this termination, we will not charge you for any additional fees due by you following termination and will not pass on our internal costs in providing you with access to the data on termination.
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I have asked them explanation, and still have not received any.
I have been a customer for the last 5 monthes to their unlimited back-up offer. I have paid 2 years in advance.
Very unprofessional behavior for such a big company supposed to take care of your data.
This report was posted on Ripoff Report on 06/07/2014 01:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/livedrive/internet/livedrive-livedrive-bans-me-after-accusing-me-to-breach-their-terms-of-use-with-no-reason-1152825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
we have decided to enforce our right to terminate your Livedrive® account
AUTHOR: beijder - ()
SUBMITTED: Tuesday, June 10, 2014
As a longtime private customer of Livedrive.com I was VERY shocked when I recieved this exact same message.
There was no single explanation why my account has been found in breach with their rules and regulations and
I was not warned before. I find it extreemly rude and customer unfriendly to send a good, paying customer
such a letter without any form of warnings on forehand.
Livedrive.com is in genral not realy very customer friendly and is know to respond very slowely.
Their services are interesting based on what they offer but the technical environment is not as stable
and reliable as they claim. Despite several complaints over the years and despite improvements on the
controlling software the core problems and shortcomings are still active.
Now they claim to shutdown my account without further notice. I have responded to this e-mail (exactly the same date as your e-mail) and they did respond, however with an automated mail, telling me that they won't shutdown my account without further response. That was last week. After I send another reply to that e-mail I got exactly the same (automated) response. I'm not sure what will happen now and I'm not very confident that they will handle this politely.
This e-mail threat by the way was send to me right after they charged my credit card with the full one year fee... A coincidence?
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