Living Spaces Furniture Store Horrible Customer Service sold me a couch and then sold it to someone else La Mirada California

I'm a salesperson at the Rancho Cucamonga Living Spaces store and I've worked for Living Spaces for almost 3 years.

I'll respond to each part of your transaction.

Charging your account twice - This doesn't make sense, the only time we charge a credit card is at the time of purchase. Perhaps if the cashier made a mistake and ran your card twice, but we don't do anything with your card info after that.

Late delivery - It happens, our La Mirada store was only 5 months old at that time, it wouldn't surprise me if they didn't have their delivery scheduling optimized at that time. We certainly shouldn't have been rude.

Not having your sofa - This is really puzzling. Once an item has been sold, it is reserved in our inventory for you and you alone, and it isn't touched or moved from the inventory location until it is loaded for delivery. I doubt that we sold it to someone else, more likely there was an error and it was never in inventory in the first place but our computer allowed it to be sold.

Discounting your delivery - At that point there would be no need to discount your delivery because a full refund was the proper procedure. Once we're out of stock of an item, we won't promise when it will come in stock, so we never hold payment in advance. A refund is a simple process, and should have been done promptly for you, we certainly shouldn't have been rude.

Being in stock the next day - If the sofa was an Ashley model, it's entirely possible we could have been out of stock one day, and have the item in stock the next morning. Even though we receive 2-3 trailers of Ashley furniture every day, we still can't guarantee when a specific item will come in stock. It's a similar situation with our other manufacturers.

I apologize if we handled this inventory error poorly. I enjoy working at Living Spaces because there are a lot of good people here that try their best to make the customer happy, sometimes a few employees don't give their best effort.

We just went through a similar ordeal. We bought a couch which was the same size as our previous one and paid for the delivery. Their delivery people could not figure out how to get it in our door, and wanted us to sign a waiver that they would not be liable if they tore the couch getting it in. We refused to sign it, so they took it back and said they would hold it for us so we could pick it up on our own later. They said there would not be a charge for that.

NOt only could the delivery guy not get through to customer service after holding for 10 minutes, we could not get through either. We finally spoke to someone and they said they would get right back to us. 2 days passed and no one called us back.

So on the third day we called again and spoke to customer service. MAN THIS GIRL WAS RUDE! She treated us like crap, refused to give us a store managers name (saying they did not have one), and kept saying that we were going to be charged 10% for the item being brought back.

The delivery guy said there would not be a charge, and now they are saying it is a 10% charge and that we would have to re-buy the same couch!

We had the same experience with rudeness from their customer service people. Obviously they do not care about return business. Please stay away from them and go somewhere else where you may pay a few dollars more but you will not have the headaches!