Report: #962806

Complaint Review: Living Spaces furniture

  • Submitted: Wed, October 31, 2012
  • Updated: Wed, October 31, 2012
  • Reported By: Sachimo — Aliso Viejo California United States of America
  • Living Spaces furniture
    101 Technology, Irvine, CA
    Irvine, California
    United States of America

Living Spaces furniture Un-ethical sales tactics and return policy Irvine, California

Show customers why they should trust your business over your competitors...

My wife and I went Living Spacesfurniture store in Irvine, CA and found a soft and loveseat set. The material is Polyurethane which we knew is a synthetic fake leather like material;

however, there were no sign or tags on any piece we purchased. The furniture was delivered 2 days after the purchase and when they arrived we noticed a tag on each piece. It was a warning tag stating this material is highly flammable
and could burn very rapidly producing highly toxic gas and black smoke. We decided it was not safe to have such material in our house so we went back to the store demanding a refund. We asked the manager why this warning tag is not
displayed on these furniture and he replied "we are not obligated to do so". We told him if we would have seen the warning tag, we would have not purchased them and demanded a full refund. He agreed to refund the price of the soft, loveseat and the warranty but not $89 we paid for delivery. He also charged us another $89 for pick up fee in addition to a 5% restocking fee. We basically paid over $300 for the products we did not receive. Hiding the warning tags is completely un-ethical and their return policy is definitely in favor of the store. They made $300 for nothing. We will NOT go back to Living Space and we will NOT recommend this store to anyone.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/31/2012 03:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.