• Report: #924561
Complaint Review:


  • Submitted: Wed, August 08, 2012
  • Updated: Wed, August 08, 2012

  • Reported By: beckeye — rainier Oregon United States of America
Internet United States of America

LivingSocial "Hidden" expiration dates make vouchers un-redeemable--bad customer service! Internet

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LivingSocial offered a "Deal" 2 movie tickets with Fandango for 9.00. Paid the money, printed the voucher. Hung it on my bulletin board. Went back much later to redeem.

Fandango only redeemed 4.50 savings for one ticket. LivingSocial told me the deal had "expired" and I was only entitled to the original purchase price in savings...which after paying convenience fees was really not much savings at all. Customer service person "Jillian" said there was nothing they could do.  My voucher had NO EXPIRATION DATE listed on it. They said that was somewhere in the original terms and conditions. After much time on the phone with them and with Fandango, no satisfaction.

Foolish customer service. Making the deal "right" would have been a small price to pay to amaze and delight this customer. Instead, they've given me a mission to spread the word far and wide--don't trust LivingSocial and their "fine print" and don't trust Fandango...THIS DEAL WAS NO DEAL!  Avoid both companies--get your tickets with discount coupons in the entertainment book or via discounts from costco or AAA. Don't get caught by this faux "deal!"

This report was posted on Ripoff Report on 08/08/2012 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/livingsocial/internet/livingsocial-hidden-expiration-dates-make-vouchers-un-redeemable-bad-customer-service-924561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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