ED Magedson – Founder
LL Bean AKA llbean Warranty Guarantee trick to rip you off Internet
Bought a rain jacket shell many years ago. The waterproof/breathable liner disintegrated. Called for replacement/refund. Here is their "scam":
They told me that model was discontinued and the equivalent was $110, but to replace it, the new model is $190 (oh, it's upgraded and improved, RIGHT!) So they want $80 extra!!! Like a fool I fell for this scam. I had purchased it online but had no receipt.
Now years later that jacket falls apart. I call them and THE SAME STORY exactly. I realized I was scammed.
I called them back and asked for a supervisor in Customer Service and complained that this is a contradiction, either replace it or refund the $ for the higher (ACTUAL CURRENT) price. They finally agreed with me.
DON'T FALL FOR THIS SCAM, demand a replacement or refund.
This report was posted on Ripoff Report on 06/28/2013 05:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ll-bean/internet/ll-bean-aka-llbean-warranty-guarantee-trick-to-rip-you-off-internet-1062777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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