• Report: #363001
Complaint Review:

LL Cellular Aka 5 Star Cellular

  • Submitted: Thu, August 14, 2008
  • Updated: Thu, August 14, 2008

  • Reported By:Vienna Virginia
LL Cellular Aka 5 Star Cellular
13330 Burbank Blvd. Sherman Oaks, California U.S.A.

LL Cellular, 5 Star CellularLL Cellular Aka 5 Star Cellular Kept My Money and the Product Sherman Oaks California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

We purchased a phone from LL Cellular on 4/19/08. We received the phone, it was not as advertised and did not work properly.

We shipped it back to LL Cellular on 4/29/08. LL Cellular shipped us a second phone to replace the first on 5/9/08. This phone did not work properly, either.

We maintained communication with the seller who subsequently sent us a new battery for the phone. That did not solve the problem. They then shipped us a new charger. That did not solve the issue.

We shipped all items back on 6/4/08. We asked for a refund. Instead of a refund, LL Cellular shipped a third phone.

Upon opening the package, we determined (via scratches and markings) that they had shipped us the exact same phone we had just returned. This time it was shipped without a battery.

We shipped the phone back on 6/18/08. We once again communicated via email and telephone and a letter included in the return package that we wanted our money refunded.

They gave us the same story as another person on this site has reported: That it would take up to 30 days to process the refund.

Since that time, LL Cellular/5 Star Cellular has refused our phone calls, hung up on us, or placed us on hold until the call times out. They have both their product and our money.

Because they deliberately strung us along, we missed the dispute period for eBay and PayPal. We have filed complaints anyway because even if we can't get our money back there is a record against the company.

Avoid this company at ALL cost.

Vienna, Virginia

This report was posted on Ripoff Report on 08/14/2008 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ll-cellular-aka-5-star-cellular/sherman-oaks-california-91401/ll-cellular-5-star-cellularll-cellular-aka-5-star-cellular-kept-my-money-and-the-product-363001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on LL Cellular Aka 5 Star Cellular

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?