ED Magedson – Founder
Logic Technology Development LLC2004 NW 25th St Pompano Beach, Florida USA
Logic Technology Development LLC Logic Hookah Logic E cigarettes Horrible Customer Service Pompano Beach Florida
I purchased a Logic E-cigarette Hookah at t a local store. I have been buying them for a year and never had a problem with them. Unfortunately, I got a bad one. The local store has a policy not to return them so I was directed to the manufacture. I really was shocked at the level of unprofessionalism I encountered
I have never had such a run around in my life. I was told that I needed to mail the product back at my own expense. Well I certainly had no issue returning the product, but I did ask if I would be reimbursed. The male CR stated that it was only a stamp. The rude way he spoke - like he felt I was lying - really got me mad. I mailed out the e-cigarette that day.
A few days later I recieved email from the company. They extolled their virtues and the product testing, but I was flabbergasted when they stated “our engineer can test it and send out a replacement if (sp) found to be below our manufacturing standards". I mean come on, they are going to test a product that cost under 50 cents to make? I have no guarantee that the report won;t come back saying that thier product was just fine.
Over the years, I have had a few problems with defective products. I have always contacted the manufacturer, they sent a mailing package, and I was either refunded the money or given a replacement. I only wanted my replacement.
Well I was quite pissed so I wrote the company to basically tell them that I mailed the inferior product back and just to refund my money + shipping.
I got a call from Doucebag Paul who kept telling me if I would send the product in they will send out two. I got fed up telling him I had already mailed out the product. Finally, I got so pissed, I told him I didn't want a thing from thier company and that in all honesty to just shove it where the moon don't shine.
Someone needs to teach this company about Customer Service and how to treat a customer. AVOID THESE PEOPLE. There are other Hookah's cigarettes on the market. I will find one.
This report was posted on Ripoff Report on 01/24/2014 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/logic-technology-development-llc/pompano-beach-florida-33069/logic-technology-development-llc-logic-hookah-logic-e-cigarettes-horrible-customer-servic-1118145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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